Job Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Customer Service & Client Care

Administrative Functions (refer to Company CS training)

• Act as a Client Care specialist in entire after-sales jobs process (registration, acknowledgement, flow follow-up, invoicing, closing)
• Client updates on repairs, nursing calls as part of Client Care
• Identifies counterfeits at the time of drop off
• Continuous exchanges and contact with APTW Service Center

Customer Service Support: (refer to Company retail training)

• Provide quick small intervention service to AP customer as: Strap exchanges, Links removal or addition, Water resistance testing; working order control
• Answer client questions from a technical standpoint; thoroughly explain complications from a watchmaker’s point of view but in terms that a client will understand
• Explains the “immediate estimate” process to the client and the type of standard service proposed

Spare Parts Management:

• Responsible for spare parts management, perform solely spare parts inventory 1x/month during the month and assist in 1st of month inventory
• Participate in decision of regular replenishment of necessary spare parts (straps, links, buckles, screws, etc…)
• Cost control of spare parts (in conjunction with Client Care specialist and Boutique Manager)

Boutique Floor

Sales Support: (refer to Company retail training)

• Provide floor sales coverage (be an active salesperson while on duty whether if working shift alone or with other sales staff present)
• Provide training to boutique staff on movements characteristics, materials, performances of both AP and the competition; improve confidence and credibility of staff
• Sale and promotion of Audemars Piguet products (Watch, Jewelry and assistance to Client Care staff) through the boutique
  • • Customer Service promoting the AP Experience
    • Develop and maintain customer relationships / correspondence, actively use and promote CRM (SUGAR)
    • Follow-through on timely manner with clients
    • Possess complete knowledge of company history, product, positioning vs competition, company procedure and market awareness
    • Understanding of Fashion and Luxury markets including competition
    • Communicate effectively both verbally and in writing

AP EXPERIENCE:

• Service clients with a positive attitude and spares no efforts to ensure their satisfaction
• Provides trust through a complete knowledge of company products, company procedures and market awareness
• Communicates on a regular basis to staff regarding new policies, company issues, related to Client Care
• Team player, actively participates to the overall activity of the boutique.

Qualifications

- 5 years or above working experience in luxury retail industry or 5 stars hotel

- Highly passionate about after‑sales service for high‑end watches

- Fluent in Chinese and English