About the role:
Manage the end-to-end delivery of IT scope for Boutique/Store projects, covering new, renovation, event, temporary setup and Retail sales office. Ensure smooth coordination with suppliers and timely implementation of all systems and infrastructure. Act as a key contact point for IT maintenance, coordinating with relevant teams and vendors to resolve all IT-related issues.
What impact you can create at CHANEL :
Project planning and costing
Define IT scope and prepare design proposals in line with store requirements
Estimate and validate project costs with all suppliers
Supplier management
Coordinate with key vendors regarding CCTV, Access Control, Security, alarm and security monitoring, audio and visual systems (including salon-specific services), UPS, network and access points, internet connectivity, etc.
Ensure clear communication, alignment, and accountability across all suppliers
Understand expectations from the store planning team and landlord, and supervise vendors to deliver accordingly
Design and delivery of infrastructure solutions
Design and deliver infrastructure solutions for store projects
Define network design (LAN / WiFi) to meet business and operational needs
Plan rack layout, power requirements, and overall site infrastructure readiness
Design and coordinate AV system setup aligned with business usage
Ensure full site readiness prior to installation
Lead infrastructure UAT and support cutover activities
Understand EUC dependencies to ensure seamless integration
Infrastructure delivery and governance
Own end-to-end infrastructure delivery and governance
Coordinate network rollout and ensure connectivity readiness
Ensure rack, power, and AV readiness before installation
Manage infrastructure UAT and cutover planning
Delivery and implementation
Confirm device and equipment delivery timelines
Coordinate installation, commissioning, and system testing
Ensure all systems are implemented in line with design and project plan
Ensure proper system handover to business users with clear documentation
Operations and maintenance
Act as the main contact point for all IT-related issues for the store
Coordinate with suppliers and internal teams to resolve incidents and technical issues
Oversee ongoing service support after project completion
Ensure preventive maintenance is in place for all IT systems
Monitor service quality and follow up on issue resolution with vendors
What you will bring :
5+ years’ experience in infrastructure delivery
Experience in retail or multi-site rollout environments preferred
Strong vendor and stakeholder management skills
Good command of English and Thai, with the ability to work and communicate effectively with construction project teams and external partners
PMP/PRINCE2/ ITIL/ Network and/or security certifications preferred
Able to travel to the sites to support the project
Comfortable to start on a 2-year contract first.
What CHANEL can offer you :
Opportunity to gain hands-on experience within a global luxury brand
A collaborative and inclusive culture where you can learn from experienced team members and contribute to continuous improvement
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.
Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
