Job Description

• Day-1 Medical, Dental, Vision Benefits for eligible colleagues
• Competitive Pay
• Paid Time Off
• Flexible Holiday Time-Off & Flexible Scheduling
• Instant access to earned wages with PayActiv
• Enhanced benefits: pet, home & auto insurance & more
• 401(k) plan options available
• Bonus earning opportunities
• Growth potential opportunities
• Employee Discount at Bloomingdale’s & Macy’s Stores

About:

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

We are looking for a Boutique Facilitator, someone passionate about providing the highest standards of service and will be trained to be well-rounded in all activities within the Boutique. They will be crucial to the success of the operations within the Boutique. As a multi-functional, “generalist” support role, the Boutique Facilitator assists the sales associates, and the boutique to maximize client-facing time and will support all areas of the Boutique as needed.

Essential Functions:

What impact you can create:

• Deliver exceptional customer service, including welcoming and greeting all clients, including hosting
• Be the ultimate brand ambassador by providing continuous sales and service support 
• Support the Operations team in maintaining the incoming and outgoing shipments processes, assisting with inventory cycle counts and daily re-ticketing
• Assisting and supporting Fashion Advisors with packaging
• Support opening and closing of registers and assist with handling cash and deposits
• Effectively conduct administrative responsibilities i.e., answering phone calls to ensure any client issues are resolved in a prompt and professional manner

You are energized by:

• Providing the highest standards of service
• Building collaborative partnerships and relationships in a team-focused environment
• Fostering a meaningful client experience centered around inclusion and connection
• Your curiosity to continuously learn and grow

What you will bring to the team:

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Curiosity and desire to learn and grow professionally within the world of luxury

Qualifications:

• Minimum 1 year of related experience
• Minimum High School Diploma
• Able to lift 15lbs.
• Must have flexible schedule with the ability to work late nights, weekends, and some holidays
• Heart of House: Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service

Essential Physical Requirements:

• Prolonged periods of sitting, with occasional standing and walking
• Ability to bend, reach, hear, and communicate as needed
• Continuous use of computers and standard office equipment
• Ability to lift and move up to 15 lbs. as required

This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Blue Mercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.

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