Job Description

Retail Coffee Experience Trainer – Booragoon Boutique

At Nespresso, we don’t just sell coffee - we create moments.

We’re looking for a passionate Coffee Expert to help lead, inspire, and elevate the coffee experience in our Booragoon Boutique

This is a Full‑Time (32 hour/44 hour per week) role on a rotating roster, including alternate weekends, late-night trade and keyholder responsibilities.

What you’ll do

• Lead, inspire, and shape the boutique coffee experience every day:
• Share your expertise to ignite a love of coffee within your team and customers.
• Plan, deliver, and review engaging coffee training sessions and memorable masterclasses.
• Lead coffee launches and tasting experiences, ensuring every cup reflects our high standards.
• Act as the boutique’s coffee leader — building team capability and cultivating a culture of learning.
• Support daily operations, including opening and closing responsibilities as a keyholder.
• Create meaningful customer connections by bringing passion, knowledge, and warmth to every conversation.

What we’re looking for

• A true coffee lover with the desire to inspire others.
• Experience in retail or hospitality, ideally with exposure to training or leadership.
• Someone confident in delivering workshops or coaching team members.
• A strong communicator who creates memorable customer experiences.
• A leader who leads by example, supports their team, and thrives in a fast‑paced boutique setting.
• Flexibility to work across a rotating roster, including weekends and keyholder duties.

Why you’ll love it here

• Enjoy generous perks including a Nespresso machine, monthly coffee credit, and staff discounts.
• Get first access to new product and coffee launches.
• Be part of the Australian and New Zealand Coffee Expert community.
• Access ongoing training, mentorship, and professional development pathways both locally and globally.
• Experience an inclusive, supportive culture where your ideas and individuality are celebrated.
• Benefit from paid parental leave, EAP support, and recognition programs that celebrate excellence.

Ready to lead, inspire, and reimagine what coffee can be?

Apply now and start your journey as a Coffee Expert with Nespresso.

Please note:  

• To be considered for this role you must have full working rights within the relevant location.  
• Applicants will be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role. 
• We want to make finding your dream job possible. If you require additional support with your application or the recruitment process, please contact us at anzcareers@nespresso.com 

People are at the heart of our success – all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together