Job Description

Main responsibilities

• Help on hiring and training new and current sales associates.
• Keep track of inventory levels and order accordingly.
• Manage and motivate the sales team to achieve the sales objective and results.
• Track the progress of weekly, monthly, quarterly and annual objectives.
• Encourage customer loyalty.
• Ensure the upkeep, maintenance, and presentation of the kiosks.
• Ensure company policies are followed.
• Ensure that health, safety, and security rules are followed. Communicating and/or responding to risks/threats to the company and the safety of the team or client(s), communicating professionally and with positive content to encourage inclusiveness and sharing of ideas/concerns
• Resolve customer issues to their overall satisfaction.
• Coach employees in areas of improvement utilizing Emotional Intelligence/Empathy to resolve issues or employ Change Management, delegating tasks.
• Assist on engaging possible corporate clients.
• Physical ability to carry out the essential functions of the job, including stocking shelves, ringing sales, standing or walking the entire shift.
• Schedule flexibility, with the ability to work nights, weekends and some holidays to meet the needs of the business
• Highly dependable, responsible, and organized. Lateness and unexcused absences are not an issue and the team can count on you to see tasks through to completion in a timely manner and/or "on time" where timelines are set. You have great organization skills and can easily "pick up where you left off" where other tasks/priorities pop up.
• Communicate clearly, professionally, and with respect at all levels of the store and company. This includes being able to listen and show restraint (not communicate) in difficult interactions, allowing empathy, strategy, and calm to prevail over reaction or emotional responses. Your overall demeanor is consistent and a calming/reassuring influence in the store.