Job Description

Job Location JW Marriott Turnberry Miami Resort & Spa - Aventura, FL 33180 Job Category Hospitality - Hotel

Scope of Position

The Bourbon Steak Host/Hostess ensures that the guest arrival and seating occurs timely and efficiently. He/she sets the tone for the guest experience and greets the guests with a smile and in a friendly manner, using the guests name. The Host/Hostess also anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• Experience working in a luxury restaurant is a plus.
• Previous food and beverage experience in a luxury hotel environment is a plus.
• Basic computer knowledge (Micros or other POS systems).
• Must have Open Table reservation system experience.
• Must be of minimum legal age to serve alcohol according to state law.

Responsibilities

• Greet and acknowledge each guest promptly (using names) with hotel greeting standard
• Knowledge of hotel layout, restaurant station breakdowns and table numbers.
• Escort all guests to their table and introduce their server.
• Answer telephone using hotel/restaurant standards.
• Perform side work assigned by management.
• Know and implement standards/procedures of service for guest.
• Communicate with guests, other employees, or departments to ensure guest needs are met.
• Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
• Ensure place settings are appropriate and each guest has the necessary items for the standard place setting.
• Maintain cleanliness and condition of the work area.
• Report guest concerns to Restaurant Management.
• Thank every guest upon departure, invite them to return, and wish them a fond farewell.
• Perform any other reasonable duties as required by management.

Education

• High school diploma or GED.

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.

Physical Requirements

• Must be able to work in a fast paced environment.
• Must be physically fit in order to lift, pull and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.

Qualifications