Job Description

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail & On-Line Selling:
Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Your main missions would be the following:

• To reach the monthly and yearly sales turnover through daily walk-in & our customer database, ensure proper customer follow up actions
• Ensure professional knowledge of our brand, products and marketing activities
• Daily Operations (Opening/Closing/Reporting)
• To provide high standard of customer service/hospitality to all customers
• KPI development (Sales Conversion/ Traffic/Customer Retention) *with SM
• CRM development (Strategy & Practice) *with SM
• To participate in merchandising feedback at boutique to increase the brand exposure & customer attraction
• Market intelligence (Regular Competitors Updates)

Who you are

• College graduate or above (prefer)
• Fluent in spoken and written Mandarin (ENG a plus)
• Minimum of 3-year experience in High-End Retail (Luxury fashion/ W&J) *Experience varies for seniority title application
• Microsoft Office, Excel, Email
• Passionate about retail and jewelry-Entrepreneur Mindset-Proactive
• Result-oriented
• Team Spirit
• Positive Thinking
• Good communication & interpersonal skills

Job Type

Fixed Term (Fixed Term)

Start Date

2026-08-10

Schedule

Full time

Organization

Kering (Shanghai) Watches and Jewelry Limited