Job Description

Job Family Group Description - Sales:
This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Client Services:
Responds promptly to client inquiries with in-depth knowledge of products, services and processes. Communicates with clients through various channels, including in person, online or by phone. Keeps records of client interactions, transactions, comments and complaints to improve customer service efficiency and ensure a high level of customer satisfaction. May also sell additional products to clients.

Core focus: Data entry, table maintenance, routine tracking, repair coordination, and preparing raw data for Supply Chain Manager to analyze.

Responsibilities

1. Repair Request Management

· Log daily repair requests and maintain accurate records in Excel

· Maintain SAV guidelines and technical service terminology

· Liaise with local ateliers to confirm repair quotations and lead times

2. Third-Party Atelier Coordination

· Follow up with 4 local ateliers to ensure on-time repair completion and return

· Review monthly bills from service suppliers and process 3rd‑party invoicing

3. Quality Assurance & HQ Coordination

· Contact HQ SAV team for repair cases requiring overseas handling

· On-Site QC Support: update receiving/leaving status for HJ events, send QC report to HQ

4. Staff Purchase & Consignment Management

· Handle the staff purchase requests and conducted the invoicing in the system

· Process staff consignment requests and perform invoicing in the system.

· Conducted the yearly stock take for staff consignment

5. Routine Reporting

· Weekly tracking of all ongoing repair cases

· Monthly repair data analysis: identify recurring issues, prepare raw data summary for Supply Chain Manager

· Yearly SAV analysis report: prepare data tables and charts to Manager

· Weekly Sales Reporting: compile raw sales data from stores and fill into Excel template

· Monthly Sales Analysis data prep: export store sales data, create basic pivot tables (by store/category) for Manager to analyze

· Yearly Repair Reporting data prep: prepare annual repair comparison table for Manager tp review and analysis

6. Ad Hoc Support

· Provide operational support to Supply Chain team as needed

Profile

· Bachelor's degree or equivalent

· 1–2 years in after-sales service (luxury preferred)

· Fluent English, Excel/PPT proficiency

· Detail-oriented, problem solver, team player

Job Type

Fixed Term (Fixed Term)

Start Date

2026-09-01

Schedule

Full time

Organization

Kering (Shanghai) Watches and Jewelry Limited