Job Description

ABOUT BOT DEVELOPER – CONVERSATIONAL AI | International Projects

At Vortech PCI Group, we are looking for an experienced Bot Developer – Conversational AI to join an international team and work on next-generation customer care solutions based on AI-powered chatbots and voicebots

This role focuses on designing, developing, training, and optimizing conversational AI solutions, with strong involvement in bot development, Generative AI, NLU, integrations, and scalable customer experience platforms.

YOUR ROLE

You will design, develop, train, and optimize conversational AI solutions, working closely with technical teams and business stakeholders to deliver scalable and reliable bot experiences.

RESPONSABILITIES

• Develop and optimize chatbots and voicebots for customer care use cases
• Integrate bots with external systems using APIs, webhooks, and authentication protocols
• Train and improve NLU models, including intents, entities, and performance analysis
• Work with Generative AI, LLMs, prompt engineering, RAG, FAQs, Knowledge Bases, and Copilot solutions
• Support technical documentation, best practices, estimations, and solution proposals
• Collaborate with international teams to ensure smooth project delivery

WHAT WE ARE LOOKING FOR

• 4+ years of experience in software development, bot development, Conversational AI, or similar roles
• Experience developing and deploying chatbots and/or voicebots in production
• Knowledge of at least one Conversational AI platform: Cognigy, IBM Watson Assistant, Dialogflow, Microsoft Bot Framework, or Amazon Lex
• Programming skills in Python and/or Node.js / JavaScript
• Experience with REST APIs, webhooks, OAuth 2.0, JWT, API keys, JSON, Git, and SDLC practices
• Understanding of GenAI, LLMs, RAG, NLU, conversational design, ASR, TTS, and SSML
• Cloud exposure with AWS, Azure, or GCP is a plus
• Excellent English skills

NICE TO HAVE

• German and/or Spanish
• Contact center or telephony integration experience
• Experience with CI/CD pipelines

WHAT WE OFFER

• International AI and customer care projects
• Onsite role in Barcelona
• Competitive compensation package
• Innovative environment focused on Conversational AI, GenAI, chatbots, and voicebots

INTERESTED?

If you are passionate about Conversational AI, chatbot and voicebot development, Generative AI, and building scalable customer care solutions in international environments, we would love to hear from you. Please send your CV.

Apply now and let's talk!

Aplicamos los principios de No discriminación e igualdad (por su nacionalidad, raza u origen étnico, religión, género, estado civil, condición sexual, discapacidad, edad, etc) en todos nuestros procesos de selección de personal. De conformidad con lo que dispone el Reglamento (UE) 2016/679 de 27 de abril de 2016 (RGPD), la Ley Orgánica 3/2018 de 5 de diciembre (LOPDGDD) y demás normativa legal vigente en materia de protección de de Protección de Datos de Carácter Personal, le informamos que sus datos serán incorporadas a un fichero responsabilidad de Vortech PCI Group S.L. con el fin de participar en procesos de selección. Para ejercer sus derechos de acceso, rectificación, cancelación y oposición de sus datos personales (ARCO) podrá comunicarlo por escrito e indicando sus datos personales a rgpd@vortech.es