Job Description

Join a passionate team making a real difference in the lives of people experiencing homelessness.

Working in partnership with Karlup Aboriginal Corporation and Indigo Junction, the Assertive Outreach Worker will deliver culturally safe, trauma-informed, and person-centred outreach services to people experiencing homelessness and vulnerable community members across Perth's North East Metropolitan Corridor.

The Assertive Outreach Worker will provide triage, assessment, advocacy, referrals, and short-term case management support to individuals and families experiencing homelessness and crisis. This role plays a key part in strengthening collaborative responses to homelessness while fostering positive outcomes for Aboriginal and Torres Strait Islander peoples and the broader community.

About the Role

Working within a Trauma-Informed Care framework, you will:

• Provide triage, support, and short-term casework to individuals and families
  accessing the service.
• Deliver informal counselling, advocacy, referrals, and practical support to
  clients experiencing crisis and homelessness.
• Support people homeless to access immediate crisis support, facilities, and
  essential services.
• Conduct vulnerability assessments and support planning with individuals and
  families experiencing homelessness.
• Assist with the delivery of individual and group life-skills programs.
• Support clients to access housing, health, alcohol and other drug services, community resources, and government supports.
• Build positive relationships with community organisations, government agencies,
  and key stakeholders to support client outcomes.
• Maintain accurate client records, data management, case notes, and reporting
  requirements.
• Promote a culture of empowerment, self-determination, and culturally safe practice.
• Work collaboratively with internal teams and external service providers to deliver integrated support responses.

About You

To be successful in this role, you will have:

• A tertiary qualification in Human Services, Social Work, Community Services,
  Psychology, or a related field, with a minimum of three years' relevant experience, or demonstrated equivalent experience.
• A sound understanding of the principles of Trauma-Informed Care.
• Demonstrated experience and competence working with people in crisis and experiencing complex needs.
• Experience working within a case management framework, with a strong understanding of professional boundaries.
• Demonstrated experience providing advocacy, referrals, and practical support.
• Knowledge of community, housing, and government support services.
• An understanding of the cultural and social factors contributing to homelessness and crisis.
• Experience supporting people affected by homelessness, alcohol and other drug issues,
  mental health challenges, and other complex needs.
• A strong commitment to empowerment, self-determination, and person-centred
  practice.
• Cultural competence and experience working with people from diverse backgrounds,
  including Aboriginal and Torres Strait Islander communities.
• High-level interpersonal, communication, negotiation, and advocacy skills.
• Strong written communication skills, including case noting and record keeping.
• Excellent organisational, time management, and self-management skills.
• Sound computer skills, including experience using databases, spreadsheets, and
  Microsoft Office applications.

Essential Requirements

• Current C Class Driver's Licence.
• Current National Police Clearance.
• Current Working with Children Check.
• Current First Aid Certificate (or willingness to obtain).
• Ability to travel throughout the Perth Metropolitan North East Corridor as
  required.

What We Offer

• Meaningful role within a respected community organisation.
• Opportunity to create lasting change for people experiencing homelessness.
• Supportive and collaborative team environment.
• Ongoing professional development opportunities.
• A role where your work directly impacts lives every day.
• The opportunity to work within a strong partnership between Karlup Aboriginal
  Corporation and Indigo Junction.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply. We value cultural knowledge, lived experience, community connections, and a commitment to culturally safe practice.

Help create pathways to housing, wellbeing, and brighter
futures for people experiencing homelessness.

Your cover letter should address:

1. What interests you about the Booraka Danjoo Outreach Coordinator role, and

what motivates you to work with people experiencing homelessness and complex

needs?

2. Describe your experience leading community services, outreach, homelessness,

or case management teams. How have you supported staff, managed service

delivery, and ensured positive outcomes for clients?

3. How do you apply Trauma-Informed Care principles in your practice when

working with individuals and families experiencing crisis, homelessness, or other

complex challenges?

4. Tell us about your experience working with Aboriginal and Torres Strait Islander

communities. How do you ensure your practice is culturally safe, respectful, and

empowering?

5. Provide an example of how you have worked collaboratively with stakeholders,

government agencies, or community organisations to achieve positive outcomes

for clients.