Job Description

Bookings Team Leader

Haywards Heath Nuffield Hospital | Bookings | Permanent | Full-time

Up to £32,000 depending on experience

37.5 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

We are looking for a patient-focused Bookings Team Leader with excellent engagement skills, a commitment to delivering high-quality service, and a keen eye for detail. This role is responsible for managing our on-site Bookings team, ensuring that every patient receives a smooth and efficient pathway whether they are an Outpatient or Inpatient.

Based at Nuffield Health Haywards Heath Hospital, the Bookings Team Leader is a key member of our hospital team.

As our Bookings Team Leader, you will:

• Manage and support the Bookings team on a day-to-day basis (Outpatients/Inpatients/NHS)

• Be responsible for the full Inpatient booking process

• Be confident across all departmental areas

• Seek and lead initiatives to improve and maintain high levels of efficiency and accuracy

• Build and maintain strong relationships with our Consultants and Medical secretaries

• Champion, lead and inspire the team to provide exceptional service to our patients, consultants and colleagues

• Ensure departmental processes are followed consistently and professionally

• Support the development and performance of the Bookings team

• Create strong and healthy, patient focused inter-departmental relationships

• Maintain a welcoming, professional, and patient-focused team

It is now easier than ever to find out about job opportunities across Nuffield Health.

Whatever you do, we want to give you every opportunity to broaden your experience and understanding and to develop you both personally and professionally at Nuffield Health.

The Person.

It is imperative that candidates must have competent IT and keyboard skills, good communication/interpersonal skills, good organisational and analytical skills. Attention to detail is of paramount importance. Candidates with a good knowledge and understanding of medical terminology desirable.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Nuffield Health Haywards Heath Hospital.

Opened in 1993 and close to the centre of Haywards Heath, the Nuffield Health Haywards Heath Hospital provides a wide range of medical services from minor procedures through to major surgical specialties. With three operating theatres – 1 is laminar flow, comprehensive outpatient facilities including a 3T MRI scanner, an excellent onsite pre-assessment clinic, physiotherapy department and 26 en-suite rooms on the ward.

Ours is a well-planned hospital with a clean, modern environment. We are proud of our consistently high standards of patient care which is delivered by our fantastic team throughout the whole patient journey.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.