Job Description

We’re Hiring!

Bookings Team Leader
Permanent, Full Time (Including Weekends)
Woodstock, Cape Town
Salary: R28 000
Working Hours: Shifts between 06:00 – 00:00, Monday to Sunday (rotation basis)

Do you enjoy leading teams, driving performance, and delivering exceptional customer service in a fast-paced environment?

We’re looking for a Bookings Team Leader to lead a team of Bookings Partners, ensuring high-quality service delivery and strong performance across healthcare bookings.

Acacium Group is a leading global healthcare delivery partner, improving people’s lives through expert healthcare, social care and life sciences. As part of the Group, Bank Partners supports healthcare organisations with flexible workforce solutions that help maintain safe and effective care delivery.

About the Role

In this role, you will:

• Lead and manage a team of Bookings Partners to deliver a high-quality, efficient bookings service

• Drive performance to improve fill rates and overall service delivery

• Ensure a seamless experience for healthcare workers and clients, with customer experience at the centre of everything the team does

• Monitor team performance, KPIs, and booking activity, taking proactive action where needed

• Support recruitment, onboarding, and development of team members

• Work closely with internal teams, including Customer Support, to ensure strong collaboration and service delivery

• Oversee bookings processes and systems to ensure accuracy, efficiency, and accountability

• Identify opportunities to improve processes, performance, and service quality

This is a role where your leadership, coaching ability, and drive for results will make a real impact.

What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Experience leading or supervising a team in a call centre, customer service, or operations environment

• Strong people management and coaching skills

• Experience working with KPIs, performance targets, and service metrics

• Ability to manage a high-volume, fast-paced workload

• Strong communication skills (written and verbal)

• Good attention to detail and organisational skills

• Confidence using Microsoft Office (Outlook, Excel and Word)

✨ Bonus: Experience in workforce scheduling, recruitment, or healthcare environments

Why Join Us?

• Be part of a global organisation making a real difference in healthcare

• Work in a supportive and collaborative team environment

• Lead a growing function within an international business

• Opportunities to learn, grow, and develop your leadership career

Your Benefits

We offer a dynamic workplace with a wide range of benefits, rewards, and career development opportunities, including:

• Career growth and development – tools, guidance, and support to help you succeed

• Events, incentives, and recognition for top performers

• Group Risk benefits (Life Insurance, Funeral & Disability Cover, Critical Illness)

• Medical aid contribution after 3 months employment

• Provident fund after 6 months employment

Employment Equity Statement:
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.