Bookings Manager
Guildford Hospital | Fixed-Term | Full Time
Up to £32,000 depending on skills and experience.
37.5 hours per week
Nuffield Health is the UK’s largest Healthcare Charity. From our innovative healthcare and leisure facilities to our community access programmes, we’re committed to building a healthier nation. Inside our award-winning hospitals, this starts with commitment to quality and the highest standards of patient care. It starts with you.
We are seeking an experienced and highly organised Bookings Manager to join our team on a fixed-term basis to provide maternity cover. This is a critical role responsible for overseeing the end-to-end bookings function, ensuring the smooth coordination of inpatient and outpatient scheduling while maintaining high standards of service delivery and operational efficiency. This role plays a vital part in ensuring continuity of service, team leadership, and operational performance during a period of internal transition. You will be instrumental in maintaining service quality, supporting staff, and safeguarding the hospital’s financial integrity.
Key Responsibilities:
Manage daily inpatient and outpatient booking activity (c. 250+ outpatients per day and c. 450 inpatient/day case bookings per month)
Lead and support the bookings team, including rota management, performance monitoring, and ensuring adequate service coverage
Oversee the pre-authorisation process, ensuring accuracy, timeliness, and compliance to prevent treatment delays and protect revenue
Monitor and drive performance against key KPIs related to patient flow and booking volumes
Maintain high standards of patient service and operational quality
About You:
Proven experience in a healthcare bookings or patient services management role
Strong leadership and team management skills
Highly organised with excellent attention to detail
Ability to manage competing priorities in a fast-paced environment
Solid understanding of pre-authorisation processes and their impact on service delivery and income
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Welcome to Nuffield Health, the UK’s leading not-for-profit healthcare organisation*.
As a not-for-profit with no shareholders, we invest all our income back into our family of award-winning 37 hospitals, 114 fitness and wellbeing clubs, healthcare clinics, over 200 workplace wellbeing services, as well as developing flagship collaborations supporting our communities – all to realise our vision to build a healthier nation.
What makes us unique is our unrivalled award winning and industry leading network of health and wellbeing services. Only Nuffield Health has the wide-ranging expertise to provide connected care. We attract some of the best people in their specialist fields, who take a personalised approach so we can provide the best possible care and support now and in the future – wherever they are on their journey. All for the public benefit. So, it’s no surprise that we’re trusted by the NHS, Private Medical Insurers, employers and the general public to provide exceptional health and wellbeing services to the nation.
We’re committed to our vision of building a healthier nation.
Welcome to Nuffield Health. Specialists in you.
* Nuffield Health is a Registered Charity. Our objective is to advance, promote and maintain health and healthcare of all descriptions and to prevent, relieve and cure sickness and ill health of any kind, all for the public benefit. Registered Charity Numbers 205533 (England and Wales) and SC041793 (Scotland).
