Job Description

At Dental Boutique, we don’t just provide dentistry — we create life-changing experiences. With over 50,000 smile transformations across Australia and New Zealand, we are a premium, award-winning dental group known for exceptional care, innovation, and artistry.

We’re now seeking a Bookings Coordinator to join our Sydney clinic, playing a vital role in managing and optimising patient appointments while delivering a seamless, supportive experience from first contact to treatment.

About the Role

As a Bookings Coordinator, you will be responsible for managing the clinic’s appointment schedule, ensuring bookings are accurate, well-balanced, and running efficiently each day. You’ll work closely with the front office and clinical teams to proactively confirm appointments, minimise patient cancellations and no-shows, and support smooth clinic operations.

This role suits someone who thrives in a fast-paced, service-driven environment and takes pride in organisation, communication, and attention to detail.

Key Responsibilities

Patient Bookings & Appointment Management

• Schedule and manage new and existing patient appointments with accuracy and care
• Proactively confirm appointments via phone, SMS, and email to reduce patient cancellations and no-shows
• Optimise daily appointment books to maximise chair utilisation and clinic flow
• Manage cancellations and rebookings promptly, ensuring patients feel supported and informed

Patient Engagement & Communication

• Manage inbound and outbound patient communications in a warm, professional manner
• Clearly explain Dental Boutique’s services, processes, and value proposition
• Build rapport and trust, ensuring patients feel confident and cared for throughout their booking journey

Operational & Administrative Support

• Maintain accurate patient records and booking documentation
• Ensure administrative workflows, confirmations, and follow-ups are completed efficiently
• Support front office operations and general administrative tasks as required

Team Collaboration & Culture

• Work closely with Front Office Coordinators, Patient Coordinators, and clinical teams
• Share insights on booking trends and patient needs to support operational efficiency
• Contribute positively to team culture, meetings, and ongoing training

What We’re Looking For

Experience

• Previous experience in a high-volume bookings, reception, call-center, or administration role
• Experience within healthcare, wellness, or luxury service environments highly regarded
• Confident handling phone calls, scheduling systems, and patient enquiries

Skills & Attributes

• Warm, confident, and professional communication style
• Strong organisational skills and exceptional attention to detail
• Proactive, solutions-focused, and able to manage competing priorities
• Strong alignment with Dental Boutique’s values

What truly sets us apart are the values that drive everything we do:

• We Care and Respect – our patients, our people, and our purpose
• We Deliver What We Say We Will Do – every time
• We Do Everything with Passion – because we believe in what we do
• We Pay Attention to Detail – perfection lives in the details
• We Lead the Way – with innovation, ambition, and confidence
• We are now seeking an experienced Patient Coordinator to join our team, a pivotal role that combines patient care with exceptional sales and communication skills.

How to Apply:

If you’re ready to make an impact as a Bookings Coordinator, we’d love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you’re the perfect fit for this role.