Respond, research and guide customers through the online booking process.
Provide customers with detailed information about our services in order to answer possible questions and create future bookings.
Communicate customers' feedback and suggestions to other departments in order to make continuous improvements.
Maintain a consistent and positive system of communication with both landlords and tenants to encourage open discussion.
High Spanish & English level. German, French, Portuguese, or Italian would be a big plus
Have both a sales and customer service mindset to provide the best possible service to our customers - both tenants and landlords!
Be flexible to work some weekends (around once every 4 weeks).
A high level of both verbal and written communication skills.
A proven track record of achieving/exceeding individual targets consistently in a commercial environment.
Positive and decisive language when speaking to customers. The ability to understand customer needs and make the selection of a property a personal and tailored experience.
Effectively and efficiently manage time multi-tasking skills in order to close bookings faster.
Open minded and well-traveled person with an international perspective as you will be talking with hundreds of people from all over the world everyday.
Spotahome is one of Europe's fastest-growing startups. Since 2014, we have been reinventing real estate globally.
It is changing the way people rent their homes for stays of 30+ days, taking the process 100% online thanks to the verification process by the company's "Homecheckers", professional photographers who visit the property and create all the audio-visual materials to recreate the experience of being there in-person: HD video tours, high-quality and 360-degree photos, floor plans and detailed descriptions which include information on the property and neighbourhood.
Spotahome has closed over $72M in funding, backed by top VCS from Silicon Valley and UK including the backers of Trivago acquired by Expedia in 2013, the people behind Momondo Group, Last.fm, Seedcamp, Last Second Tickets, among others.
Join the ride!
Spotahome is growing exponentially and we need innovative, experienced and dedicated people to fuel the company's next phase of growth. We offer a dynamic company culture and real opportunities to make a difference to the company's success while learning and developing your career.
