Job Description

Job Title: Booking Manager

Company: CampWay

Location: (On-site)

Type: Full-Time

Compensation: $50,000–$60,000 annually, plus benefits and paid time off

About CampWay

CampWay is a growing, mission-driven hospitality and outdoor experiences company focused on delivering meaningful, well-executed group programs. Through thoughtful planning and exceptional service, CampWay creates memorable experiences that bring people together in unique outdoor settings. The organization prides itself on operational excellence, strong team collaboration, and a commitment to high-quality guest experiences.

About the Role

As Booking Manager, you will serve as the central point of coordination for group bookings, managing the full lifecycle from initial inquiry through post-stay follow-up. This is a highly visible, guest-facing role that requires strong organization, attention to detail, and the ability to manage multiple moving parts in a fast-paced environment.

You will work closely with internal teams and clients to ensure each experience is thoughtfully planned and seamlessly executed. From building detailed plans to hosting groups on-site, your role is critical in delivering exceptional outcomes and fostering strong client relationships.

Key Responsibilities

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  Manage the full booking lifecycle from inquiry through planning, execution, and follow-up
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  Serve as the primary point of contact for clients, ensuring a seamless and high-quality experience
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  Develop detailed run-of-show plans, including lodging assignments, schedules, and logistics
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  Coordinate across internal teams including operations, kitchen, and facilities to ensure alignment
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  Host groups on-site and provide hands-on support during program execution
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  Maintain clear, consistent communication with clients and internal stakeholders
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  Track booking details, updates, and client interactions within CRM systems
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  Ensure all logistics and program elements are well-organized and executed to a high standard

Requirements

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  Minimum 2+ years of experience in hospitality, event coordination, group sales, or customer success
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  Strong communication skills and consistent follow-through
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  Highly organized with exceptional attention to detail
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  Ability to manage multiple priorities and moving parts independently
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  Comfortable working in a fast-paced, dynamic environment
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  Experience with CRM systems (HubSpot preferred)

What We Offer

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  Competitive salary ($50,000–$60,000) based on experience
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  Benefits package and paid time off
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  Stable day shift schedule
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  Opportunity to work in a highly interactive, guest-facing role
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  Career growth potential within a growing, mission-driven organization
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  Unique work environment focused on outdoor experiences and program delivery