Lake Imaging, founded in 2002 , has become the largest radiology provider in central and western Victoria , with more than 19 clinics providing a wide range of diagnostic imaging services to St John of God private hospitals, community-based clinics, and specialty centres in Melbourne, Ballarat, Geelong, and Warrnambool.
Located in our Booking Centre in Geelong, you’ll be the first point of contact for our patients. If you enjoy working in a lively inbound call centre environment, this is the perfect role for you!
You’ll use your superstar customer service skills to manage appointment enquiries and bookings. Ideally, you’ll have experience in the medical or radiology field, but if you’re passionate about the health industry, we want to hear from you!
Not all call centre jobs are created equal!
This is a genuine opportunity to start or grow your career in the medical industry.
The Booking Centre team is a tight-knit group who go above and beyond to support our patients and live our company values every day.
✅ Permanent Full-Time
✅ Monday–Friday, office hours
✅ Career development opportunities
✅ In-house training provided
✅ Work with a values-based, industry-leading medical imaging provider
As a Booking Agent, you will:
Take inbound calls and determine the required service
Handle bookings and enquiries efficiently
Notify patients of pre-visit requirements
Liaise with technical and support staff
Quote fees and Medicare rebate amounts
Book appointments at the relevant site
Assist with other tasks as needed
Our Booking Agents come from all walks of life and bring a range of experience. To thrive in this role, you will have:
Excellent communication & phone skills – articulate, empathetic, and a good listener
Previous customer service or high-volume call centre experience
Confident using computers and quick to learn new systems
A proactive attitude to training and development
Health/medical reception experience (highly regarded)
RIS/PACS systems experience (also highly regarded)
Apply today!
Not registered yet? Please submit your resume and cover letter outlining your suitability for the position by clicking “Apply”.
Questions? Contact our friendly Talent Acquisition Team at:
Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
Building a healthier world, by delivering the best health outcomes one patient at a time.
Integral Diagnostics (IDX) is a leading provider of medical imaging services across Australia and New Zealand. As a ASX listed company, IDX delivers state of the art diagnostic services to patients and their referrers at multiple radiology clinics and hospital sites. IDX employs some of Australasia’s leading Radiologists and nuclear medicine specialists in a unique medical leadership model that ensures quality patient care, service and access.
Our purpose is to deliver the best health outcomes for our patients. Integral Diagnostics currently operates in four Australian states including South Australia, New South Wales, Victoria, Tasmania, Western Australia and Queensland, as well in New Zealand.
