Job Description

Job Location Wilmington, NC Field - Wilmington, NC 28405 Position Type Full Time Education Level 2 Year Degree Travel Percentage Not Specified Job Shift Day/First Shift Job Category Skilled Labor & Trades

- The Boiler Service Technician -Level 2 is responsible for servicing, maintaining, and repairing hot water and steam boiler systems in commercial and industrial settings. This role requires the ability to troubleshoot equipment, perform burner setup, and manage combustion on dual-fuel systems. Candidates should have a solid understanding of electrical systems, including basic control and motor wiring, as well as combustion theory. The ideal technician ensures safe, efficient, and reliable boiler performance while providing exceptional service to our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Responsible for servicing products and equipment on assigned projects and ensuring customer satisfaction.

• Performs troubleshooting, maintenance, and repair service of hot water and steam boiler systems in commercial and industrial environments.
• Demonstrate a strong understanding of combustion theory.

• Perform burner setup and combustion management on dual-fuel systems.
• Apply a solid knowledge of electrical systems (including basic control and motor wiring)
• Provide coaching & guidance to other technicians on boiler repairs.
• Performs preventative maintenance, site surveys, replacement, and modifications as needed or requested by customers.
• Prepares for on-site installation and repairs by examining building layout, anticipating difficulties, gathering materials and coordinating on-site work, as necessary.
• Inspects vehicles by checking vehicle condition and literature supplies.
• Maintains vehicles by keeping records of service manuals, scheduling, and completing repairs and maintenance service.
• Maintains tools and equipment by inspecting for signs of wear.
• Documents work by completing paperwork on each job and maintaining files.
• Represents company by serving as a direct customer contact.
• Determines parts to order for repairs and timeliness of need.
• Keeps current all manufacturers’ products concerning installation, operation, maintenance, service, and repair.
• Provides technical support to customers.
• Be knowledgeable with the products and services offered by Brady and become effective in the sales of those products and services.
• Flexibility to work overtime/weekends, as required.

• TEAMWORK:
• Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
• Continually look for ways to improve our processes and ability to serve our customers effectively
• Improve personal performance on a continual basis

CUSTOMER SERVICE:

• Provide responsive, professional and diplomatic customer service
• Answer customer calls and correspondence quickly and pleasantly
• Communicate with customers in a friendly, professional, and patient manner
• Perform all duties with the goal of building and maintaining long-term customer relationships
• Immediately address any customer’s concern and requests the involvement of other Company personnel as required

SAFETY:

• Follow all company safety programs and report any non-compliance to your Team Leader
• Notify Team Leader or Safety Manager of any unsafe conditions
• Proper PPE equipment must be used at all times when necessary
• Report all accidents and injuries to your Team Leader and HR immediately
• All monthly training topics on safety completed and done during the month due

Qualifications

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Associate degree or equivalent from a two-year college or technical school in Heating, Ventilation, and Air Conditioning; 3 years of related experience in the field.

COMPUTER SKILLS: Microsoft Word, Microsoft Outlook

CERTIFICATES, LICENSES, REGISTRATIONS: Valid driver's license, Universal EPA certification

LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands of the position include occasional sitting; frequent stooping, crouching, kneeling, balancing, and climbing; and constant standing, walking, reaching, and gripping. Material handling demands include lifting from floor level to overhead, with occasional lifting up to 115 lbs., frequent lifting up to 50 lbs., and constant lifting up to 25 lbs., placing the position in the Very Heavy Physical Demand Classification (PDC). Must be able to talk and hear. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to wear standard necessary Personal Protective Equipment that is required by statute or risk assessment, for protecting worker safety.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires working outdoors, in mechanical/equipment rooms and possible extreme weather conditions. While performing the duties of this job, the associate is regularly exposed to moving mechanical parts and heavy equipment. The associate is frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock (high voltage); and vibration. The associate is occasionally exposed to toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is usually loud.

EEO STATEMENT:

Brady strives to provide an environment free of discrimination as part of our mission to care for each other, our customers, and our community. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

OTHER REQUIREMENTS:

• Ability to pass drug screening
• Ability to prove US employment eligibility