Job Description

Customer Care Representative

Responsibilities:

• Be customer obsessed.
• Manage each call interaction with our customers’ satisfaction as your number one priority.
• Identify customers’ needs, clarify information, research every issue and provide solutions.
• Inform customer by explaining procedures; answering questions; providing information.
• Deliver on commitments, do what you say you will do.
• Resolve the customer issue same day, at most within 24 hours.
• Always provide correct information to the customer. Listen carefully to understand the true customer question.
• Show empathy and respect with each customer interaction. We talk with a smile on our face.

Requirements:

• High School diploma or equivalent required.
• Passion for delivering a stand-out customer experience.
• Excellent verbal and written communication skills.
• Ability to ask probing questions and problem resolution skills.
• Ability to follow instructions for specific customer resolutions tasks.
• Ability to work within a high-pressure environment and maintain a positive interaction for the customer.
• Intermediate proficiency with PC navigation while providing exceptional customer service.
• Ability to read, write, speak and understand the English language in a business environment (85% - 90%).
• Ability to read, write, speak and understand the French language in a business environment (85% - 90%).
• Financial services or banking background preferred.
• Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.