Job Description

About Truck Centers, Inc.

For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com

Are you detail-oriented with a knack for customer communication and a background in trucking or dealership service? TCI is looking for a Body Shop Invoicer to keep our repair order process running accurately and efficiently.

Shift Available:

• This position will work Monday-Friday, 8:30am-5:00pm.

What You'll Do

You'll be the bridge between our Body Shop and our customers - reviewing completed repair orders for accuracy, coordinating with our Warranty team, and making sure invoices go out correctly and on time. Day to day, that looks like:

• Reviewing RO packets to confirm documentation meets company and OEM warranty requirements
• Analyzing estimates and collaborating with teammates to catch and correct discrepancies before they become problems
• Reading, summarizing, and editing tech notes in our Dealer Management System (Procede) while preserving accurate complaint, cause, and work-performed narratives
• Confirming parts and labor charges, securing authorizations, and sending invoices to customers
• Using warranty resources to look up documentation processes, OEM policies, and account status for accurate coding
• Scanning and organizing completed ROs into our file management system
• Working with the Warranty department to close invoices and resolve deficiencies
• Monitoring customer satisfaction reports and taking action to protect TCI's reputation for service
• Tracking open ROs and helping the team meet average days-to-close goals
• Answering customer questions about billing and repairs with a calm, solutions-focused approach

Qualifications

What We're Looking For:

• 1+ year of experience in mechanical, trucking, or dealer service (2+ years preferred)
• Knowledge of Service and/or Body Shop department operations; Mechanical aptitude or truck repair experience is highly preferred
• Demonstrated customer service and interpersonal communications skills, even in times of stress
• Strong attention to detail and the ability to catch errors before they leave your desk
• Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
• Must be able to pass a pre-employment background check and drug screen.

WHAT WE OFFER:

Pay Range: $42,481.92 - $63,722.88 per year with incentive eligibility

• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.