Job Description

We currently have an opening for a full-time Body Shop Estimator & Sales Representative at our collision center in Randolph, MA.

Your fleet is one of your most valuable business assets—and keeping it productive is essential. DeVivo Fleet Services provides comprehensive maintenance, mechanical repair, and diagnostic support performed by experienced technicians using advanced equipment. We also help protect your brand image with professional paint, graphics, and bodywork services. And when accidents occur, our full-service collision centers deliver safe, efficient repairs with the capacity to handle even the largest commercial vehicles. With quality workmanship, quick turnaround, and a commitment to reliability, DeVivo Fleet Services keeps your vehicles on the road, earning, and representing your business at its best. Learn more about us at www.devivocompanies.com.

What We Offer:

• Certification reimbursement
• Medical & dental insurance
• Life insurance
• 401k plan with company match
• Paid time off
• Paid holidays
• Uniform & boot program
• Paid training
• Promotion opportunities – we promote from within
• Car allowance
• Employee referral bonuses
• Competitive compensation – base wage plus commissions on new customers

Primary Responsibilities:

• Outside Sales. Make cold calls to grow the client base.
• Examines damaged vehicles to determine extent of structural, body, mechanical or interior damage.
• Estimates cost of labor and parts to repair or replace each damaged item.
• Reviews repair cost estimates with body shop manager or foreman.
• Estimates cost of repainting, converting to special purposes, or customizing undamaged vehicles.
• Conduct thorough vehicle inspections to accurately assess and document both visible and hidden damages.
• Utilize industry-standard estimating software (Mitchel Connect) to create detailed repair estimates, including calculating labor hours, parts costs, and material requirements.
• Stay updated on parts pricing, labor rates, and industry trends to maintain accurate cost estimates.
• Act as the primary point of contact for customers, providing clear explanations of the repair process, and estimated costs, and addressing questions and concerns professionally.
• Obtain necessary approvals and authorizations from customers for repair work and communicate with insurance companies to provide estimates and negotiate repair costs.
• Ensure accurate and timely submission of all documentation to facilitate the claims process, resolving discrepancies or disputes with insurance adjusters.
• Manage parts orders, maintain clear communication with the parts coordinator, and monitor the repair process to ensure compliance with estimates.
• Identify and address additional damage or repair requirements discovered during the repair process.
• Assist in scheduling and workload with management, ensuring continuous learning and compliance with safety and environmental regulations.
• On road cold calls to potential new and established customers.
• Create offsite estimates.
• Compensation of $60,000-70,000/year.

Required Qualifications:

• Proven experience as an automotive, truck or bus estimator in a body shop or collision repair facility.
• Knowledge of automotive, truck or bus repair techniques, materials, and parts.
• Excellent communication and interpersonal skills.
• Strong negotiation and customer service abilities.
• Strong sales orientation.
• Attention to detail and accuracy in estimating and documentation.
• Familiarity with insurance claims processes and guidelines.
• Organizational and time management skills.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• A valid driver's license and a clean driving record.
• Ability to work as part of a team.
• Willing to travel locally.
• Good computer skills with experience with an electronic estimator.
• Able to pass a DOT physical examination.

Preferred Qualifications:

• Possess a Massachusetts Motor Vehicle Damage Appraiser License to determine cost of repair for insurance claim settlement. Or be eligible to acquire Appraisers License.
• Relevant certifications or training in automotive estimating is a plus.

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Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.