Job Description

Dealership:

L0026 All American Chevrolet of Odessa

What You'll Do

• Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
• Follow the Initial Customer Contact (ICC) process:
• Greet customers in a friendly and professional manner.
• Identify, confirm, and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when work will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for repair needs.
• Write accurate repair orders using ProfitNet and ADP systems.
• Write accurate Estimates utilizing the three major estimating systems:
  • CCC
  • Mitchell
  • Audatex
• Maintain and update production, notes, and repair order detail and production status.
• Follow the Interim Customer Contact (ICC2) process:
  • Provide estimates that are accurate and support upfront pricing guarantee.
  • Obtain approval to review findings of multi-point inspection and associated prices.
  • Obtain approval to proceed with supplemental repairs.
• Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
• Communicate with technicians to gain clear understanding of repairs required and/or performed.
• Follow-up with customer during repair of the vehicle so they are aware of status.
• Follow the Customer Delivery (CD) process:
  • Receive and process cash or credit payment for all services performed.
  • Upon completion of repair, promptly and professionally deliver vehicle to customer.
• Follow up and collect payments for supplements on the accounts receivable.

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing – ability to type efficiently to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Basic computer skills
• Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.