Job Description

Rochester Collision Center, part of Rochester Motor Cars Family, is currently looking for a full-time CSR for our fast-paced Collision Center. The ideal candidate should be able to multi-task and have the willingness to learn and adapt.

Role Requirements

• High school diploma or equivalent required
• Effective communication skills
• Ability to learn new technology and procedures
• Ability to work in a team environment
• Attention to detail
• Valid state driver’s license & ability to be insured through RMC liability insurance required

• Assist guests in person and over the phone
• Checking in and out for insurance and customer pay claims
• Checking in and out rentals
• Accepting and receipting payments
• Assist Collision Center manager in tasks he assigns
• Creating and closing insurance, customer, and inter-company repair orders
• Creating and closing reconditioning service repair orders
• Maintain and track rental vehicles
• Order office and other miscellaneous supplies
• Miscellaneous duties
• Pays attention to detail

Universal Responsibilities

• Adhere to the Rochester Motor Cars mission, vision and values in all situations.
• Follow and utilize the Rochester Motor Cars philosophy of 1-2-3-4-5.

1. Customer Enthusiasm

2. Employee Satisfaction

3. Financial Performance

4. Market Effectiveness

5. Ongoing Improvement

- “Grow people, make friends and do good.”

- Exhibit personal excellence by setting high standard of performance. Consistently meet or exceed quality standards and requirements.

About Rochester Motor Cars

At Rochester Motor Cars our goal is to be an industry leader and provide unmatched quality automotive products and services. It is our mission to exceed our customers’ and employee’s expectations and maintain their loyalty for a lifetime.

Competitive compensations and benefits, including medical, dental, paid time-off, STD/LTD, 401k and life insurance are offered to full-time employees.