Job Description

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Customer Service & Front Desk

• Greet customers in a friendly, professional manner
• Answer and direct incoming calls; respond to customer inquiries
• Schedule appointments for estimates, drop-offs, and deliveries
• Provide repair status updates and assist with customer communication
• Maintain a clean, organized, and welcoming front office area

Cashiering & Payment Processing

• Collect and process customer payments including deductibles and balances
• Handle insurance checks and electronic payments
• Issue receipts and maintain accurate transaction records
• Reconcile daily cash drawer and prepare deposits

Administrative Support

• Open, update, and close repair orders (ROs)
• Organize and maintain customer files and repair documentation
• Assist with insurance paperwork, supplements, and approvals
• Coordinate vehicle pick-up and delivery documentation
• Support estimators and managers with clerical tasks
• Order and maintain office supplies as needed

Coordination & Communication

• Liaise with insurance companies, rental agencies, and vendors
• Communicate effectively with technicians, estimators, and management
• Help ensure timely and accurate flow of information throughout the repair process

MINIMUM QUALIFICATIONS/SKILLS:

• Previous experience in a receptionist, cashier, or administrative role (automotive or collision center preferred)
• Strong customer service and communication skills
• Excellent attention to detail and organizational ability
• Comfortable working in a fast-paced environment
• Basic computer proficiency; dealership or collision systems experience is a plus (CCC ONE, Tekion, CDK, Reynolds & Reynolds, etc.)
• Ability to handle confidential financial and customer information
• Excellent follow-up and communication skills.

SUPERVISORY RESPONSIBILLITIES:

This role has no supervisory responsibilities

WORK ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers

PHYSICAL DEMANDS:

• Must be able to lift up to 10 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels
• Requires standing for extended period with frequent stretching, reaching, walking and stooping, pushing and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance
• May requires some driving and typing. Required to have visual acuity to operate motor vehicles
• Requires excellent visual acuity and manual dexterity

BENEFITS:

• Medical Insurance plans tailored to salary and wage levels
• Dental and Vision Insurance
• Paid Parental Leave
• 401(k) with matching
• Disability Insurance, Pet Insurance, Group Life Insurance
• Flexible Spending Accounts
• Critical Illness, Accident, and Hospital Indemnity Supplemental Coverage
• Voluntary life and ADD coverage
• Short-term Disability and Long-term Disability
• Competitive Pay Plans
• Paid time off, Paid Holidays and Paid Time Off for community service events
• Employee discounts on vehicle purchases and service
• Growth opportunities
• Annual company events and family-friendly celebrations

AFFIRMATIVE ACTION/EEO STATEMENT:

The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.