Job Description

Dealership:

L0786 Hill Country Honda

Hill Country Honda

Now hiring a Body Shop Advisor / Insurance Adjuster!

Join a team that values exceptional customer service, teamwork, and professional growth. Hill Country Honda is seeking a motivated and detail-oriented Body Shop Advisor / Insurance Adjuster to help deliver an outstanding repair experience for our customers.

This role is ideal for someone with automotive damage assessment experience who enjoys working with people, managing multiple projects, and collaborating with technicians and insurance providers. You’ll gain valuable industry experience while building lasting customer relationships in a fast-paced and rewarding environment.

Key Responsibilities

• Greet customers and build strong relationships by reviewing repair needs, timelines, and costs
• Perform visual vehicle inspections and collaborate with technicians to accurately assess damage
• Prepare repair orders and provide cost and time estimates using dealership management systems (DMS)
• Communicate repair progress and updates to customers throughout the process
• Assist customers during vehicle delivery and pickup
• Coordinate claim initiation with insurance companies
• Manage insurance claim documentation and related administrative processes
• Maintain attention to quality, workflow efficiency, and customer satisfaction

Qualifications

• Strong customer service and communication skills with the ability to work effectively with people from diverse backgrounds
• Knowledge of automotive systems, parts, repair procedures, and estimating practices
• Ability to manage multiple repair orders and priorities simultaneously
• Detail-oriented with strong organizational and problem-solving abilities
• Willingness to continue learning and expanding automotive industry knowledge
• Experience with Body Shop estimating software
• Insurance claim knowledge
• High school diploma or equivalent required
• Must be 18 years of age or older
• Valid driver’s license with a clean driving record required

Benefits

We offer a comprehensive benefits package designed to support your health, financial wellness, and career growth, including:

• Medical, dental, and vision insurance
• Paid time off and company holidays
• 401(k) with company match/participation
• Employee Stock Purchase Plan
• Paid life insurance and disability coverage
• Ongoing training through the Lithia Learning Center
• Vehicle purchase discounts
• Employee wellness programs

Compensation will vary based on experience, skills, qualifications, and performance-related incentives.

To learn more about Lithia’s comprehensive benefits, visit:
Lithia Careers

Hill Country Honda is a drug-free workplace and an equal opportunity employer committed to fostering a diverse and inclusive workforce.