Job Description

Jim Pattison Collision & Glass has a new opportunity for a reliable, organized, and customer-focused Body Shop Administrative Assistant to join our team. This role is the first point of contact for customers and plays an important part in creating a positive experience throughout the repair process. The successful candidate will provide front office support, manage customer communications, coordinate appointments, and assist with daily administrative tasks in a busy collision repair environment.

Schedule: This is a full-time, permanent position offering 40 hours per week. The regular schedule is Monday to Friday, 8:00 a.m. to 5:00 p.m., with a one-hour unpaid lunch break.

This role reports to the Collision Manager.

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

Responsibilities

Our Administrative Assistant is responsible for following our standards, maintaining up to date reports and assisting the Collision Manager by completing the following duties:

• Verifying and processing all invoices and obtaining the appropriate authorizations for payment.
• Reconciling the statements of account and the ledger and ensuring that payments take place within dealership time frames.
• Participating in the monthly closing of accounts.
• Preparing deposits and completing a deposit spreadsheet, on a daily basis.
• Reconciling the statements of account and seeing to any necessary collection.
• Welcome customers and provide a friendly, professional first impression.
• Answer and manage incoming phone calls, emails, and customer inquiries.
• Schedule and coordinate customer appointments, vehicle drop-offs, and pick-ups.
• Assist customers with general questions and provide updates as required.
• Maintain accurate customer information and repair-related documentation.
• Support estimators, managers, and technicians with administrative tasks.
• Prepare and organize paperwork, files, and internal documents.
• Assist with insurance-related documentation and customer communications.
• Monitor incoming and outgoing correspondence.
• Maintain an organized and efficient front office environment.
• Handle confidential customer and company information with professionalism.

What we value:

• Previous experience in an administrative, receptionist, customer service, or automotive-related role is an asset
• Ability to work well in a team and on own initiative.
• Ability to multi-task and keep organized in a timely manner.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• AR and AP experience required.
• Dealership experience is considered an asset.
• High level of proficiency in Microsoft Office Applications (Word, Excel, Outlook).
• Excellent customer service skills with positive and courteous telephone etiquette.
• Excellent verbal and written communication skills.
• Ability to interact professionally with both co-workers and our guests.
• Ability to work independently while supporting a team environment.

What we offer

• Competitive wages.
• Exclusive discount offers.
• Comprehensive benefits package.
• Recognition and rewards program.
• From Customer Service to Administration, we have opportunities for growth and development.
• Amazing colleagues and a great working environment.

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Criminal Record Check.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.