Job Description

Body Geometry Manufacturing Technician

At Specialized, we share the core belief that bikes change lives. From product development and operations, to finance and marketing - every role at Specialized contributes to a culture of sustainable, global growth and innovation. We are always looking for passionate people to join the team who are interested in learning and growing far above the scope of the position. You’ll be challenged in many different ways and have a tremendous amount of opportunity. All with an eye towards building product that improves and inspires lives. That’s what Specialized is all about.

Specialized is advancing the future of human‑bike fit with Retül—and we’re hiring a Service & Production Support Associate to help power that future. In this role, you’ll blend frontline hardware support with production tasks to deliver reliable tools and experiences to shops worldwide. You’ll uphold safety and SOPs, maintain precise logs, and collaborate across teams to turn insights into action. Your craftsmanship and clear communication will turn issues into improvements, strengthen quality, and ensure every build performs as promised. If you love solving problems and want your work to help riders feel the difference of a perfect fit, this role is for you.

How You’ll Make a Difference

Service Desk & Customer Support

• Serve as the primary intake for hardware-related issues, repairs, and warranty requests.

• Log, triage, and route incoming cases to technicians, vendors, or internal partners.

• Perform basic hardware inspections and simple repairs after training.

• Communicate updates to retailers, customers, and internal teams with clarity and professionalism.

• Maintain accurate records for repairs, warranty cases, parts usage, and production logs.

Production & Manufacturing Support

• Perform entry‑level production tasks including assembly, inspection, testing, and packaging.

• Follow established SOPs and safety procedures to ensure quality and consistency.

• Help maintain a clean, organized, and efficient workspace.

What you need to Win

• 1 – 2 years of experience manufacturing, testing, and repairing physical products

• Hands on experience with electronic assembly, firmware and software installation, and product testing is a plus

• Familiar with mechanical, optical, and electronic products

• Customer service experience is a plus.

• Ability to work in a fast paced environment and consistently meet product creation timelines

• You’re extremely detailed, organized, and excel in follow through

• Ability to work both independently and within a tight-knit team

• Experience in Microsoft Office applications

• Curiosity to continually find a better way, humble approach to teamwork and a passion to aim for real innovation.

• A passion for cycling or the outdoors is always a plus

• This role is full-time in office in Morgan Hill, CA

Pay

Below is a summary of compensation elements for this role at the company if based in the following locations:

California Base Pay Range: $40,555 - $64,482

At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location.

LOCATION

• Morgan Hill, CA (Office) (3 days in office: Tues, Wed, Th)

BENEFITS

As a full-time, regular teammate, you are eligible for the following benefits, beginning the first of the month following your start date.

Benefits include:

• Competitive pay with annual performance-based reviews for continued growth and recognition

• Comprehensive healthcare plan options, including PPO, EPO, HDHP, and HMO (acupuncture and physical therapy included)

• Health Savings Account (HSA) with employer HSA contributions when enrolled in the High-Deductible Healthcare Plan (HDHP)

• Dental and Vision plans

• 401(k) Company Matching up to $5,000 annually with immediate 100% vesting and administrative fees paid for by the company

• Annual Profit Sharing: Share in the rewards of our collective success through our profit sharing program, with contributions made directly to 401(k) accounts.

• Company-paid Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance

• Employee Assistance Program that provides access to individualized mental well-being care

• Generous Vacation, Sick, Paid Holidays, and Volunteer Time Off

• 14 weeks of 100% paid leave for birthing parents and 8 weeks of 100% paid leave for non-birthing parents, plus a Specialized bike for your new baby

• Up to $9,000 annually in Career Development & Degree Assistance

• Up to $250 annually in Fitness & Wellness Reimbursement

• Industry Pro-Deal Discounts and Perks

For additional information on benefits and perks, please visit:  https://benefits.specialized.com

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized! See what we are up to on LinkedIn, Instagram.