Online Sales Support Associate
Are you a digital-savvy communicator who enjoys helping people and driving results? As an Online Sales Support Associate at Bob’s Discount Furniture, you’ll deliver world-class service through our online platforms, supporting guests with honesty, empathy, and enthusiasm—the “Bob’s Way.” You’ll play a key role in driving our omni-channel success by engaging with customers via chat, phone, and email, guiding them through their online shopping journey from product discovery to purchase and post-sale support.
This role is part of our Online Sales & Customer Experience Team. You’ll work in a fast-paced, metrics-driven environment focused on real-time customer support via chat, phone, and digital channels. Requires flexibility to work a retail schedule including evenings, weekends, and holidays.
At Bob’s, we value your ability to connect, inform, and inspire through written and verbal communication. Success in this role is driven by customer-first thinking, a proactive approach to problem solving, and the ability to balance multiple chats, calls, and follow-ups while maintaining a positive, service-minded attitude.
At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country—with over 200 stores—we’re committed to skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.
At Bob’s, we believe in fostering a positive, inclusive, and skill-driven workplace. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just coworkers—we’re teammates who build one another up.
At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or part of our team, you are valued, appreciated, and empowered to be your authentic self. We proudly reflect the diverse communities we serve.
If you're ready to engage guests online, turn service into sales, and grow with a team that celebrates your success—apply now and support the future of furniture retail, The Bob’s Way!
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
Pay:$18.50 - per hour
It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Founded in 1991, Bob’s Discount Furniture is one of the fastest growing omnichannel furniture retailers in the U.S. Keeping true to its founding principle that everyone deserves a home they love, Bob’s offers stylish and quality furniture, mattresses, and home accents at everyday low prices and a unique shopping experience featuring complimentary cafes in every store.
With over 200 locations across 26 states, Bob’s is the 7th-largest U.S. furniture chain according to Furniture Today. The company has received numerous awards for its industry leadership, reputational excellence, customer service, social impact, and workplace culture.
Bob’s is committed to supporting local communities, donating $2.5 million yearly to nonprofits and schools.
For more information, visit www.mybobs.com/about-bobs
Interested in a career at Bob’s? Take a look at our job postings on LinkedIn or visit https://careers.mybobs.com/us/en.
