Magellan BPO

BO2 - Back Office Representative - 22.01

Magellan BPO  •  Mandaluyong, PH (Onsite)  •  2 months ago
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Job Description

BASIC FUNCTIONS:

Audit image quality of the government ID.

ID verification, essentially, there are three (3) main buckets:

a. Image assessment assess photo image quality

b. ID assessment compare ID to known peer IDs

c. Fraud rules perform defined fraud rules (you shared several examples here indicated in your slides presentation.)

KEY RESULT AREAS:

  • Attendance
  • QA

COMPETENCIES NEEDED:

  • Ideally, we need to look for agents who is very keen to details.
  • The work is not technically difficult but does require the ability to work with the highest of quality and can follow a set of guidelines that will be provided.
  • Preferably, have had some exposure to some areas of fraud identification.

QUALIFICATIONS:

  • 6 months to 2 years tenure period
  • Detail Oriented
  • Reliable and honest
  • Preferably with experience in fraud identification. (But not required)
Magellan BPO

About Magellan BPO

Magellan Solutions Outsourcing Inc. is an ISO-27001 certified call center and BPO company, providing a wide range of high-quality inbound and outbound call center services, back-office and data processing services to large firms and small and medium businesses from around the world.

Incorporated in 2005, Magellan Solutions started as an inbound call center and today offers diversified range of services, which include telemarketing, data entry, medical transcription, coding and billing, email and live chat support, technical recruitment, customer service, lead generation and appointment setting, and more. The company serves a number of industries, which include online retail, energy, technology, education, and other service industries. The company’s office is located in Mandaluyong City, one of the high-growth areas in Metro Manila.

Magellan Solutions utilizes the latest telecommunications and call center technologies to provide the most cost-effective, yet fully-redundant system for its clientele. It has technically advanced VoIP equipment and is 100% digital. The flexibility of its system still allows the company to connect to legacy equipment.

Industry
Consulting & Advisory
Company Size
501-1,000 employees
Headquarters
Mandaluyong City, PH
Year Founded
2005
Website
magellan-solutions.com
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