Job Description

Join our Team

About this Opportunity

Ericsson is looking for a passionate and technically driven BO IP Security Operations Engineer to join our Managed Services team. In this role, you will serve as the technical authority within the MS organization for the IP Security domain, ensuring the security, stability, and performance of critical IP backbone infrastructures.

The role ensures stability, performance, and continuous improvement across complex, multi-vendor security environments, acting as a key reference point for engineers, stakeholders, and vendors.

What You Will Do

• Own the end-to-end technical operation of the customer's IP backbone security domain, ensuring high availability, resilience, and optimal performance.
• Provide expert-level operational support for maintenance activities, software and hardware upgrades, and operational changes.
• Act as the primary technical escalation point for complex and major IP Security incidents, leading deep root cause analysis and driving sustainable corrective actions.
• Support and mentor engineers by providing advanced troubleshooting guidance across multi-vendor security solutions (firewalls, IPS, authentication servers, load balancers, and DDoS protection solutions).
• Analyze and monitor traffic behavior through firewalls, define performance baselines, and lead investigations into anomalies or service degradations.
• Identify security threats, perform risk assessments, and develop mitigation strategies aligned with customer, MS, and industry security standards.
• Review, validate, and technically drive IP backbone security expansions, replacements, solution designs, and optimization activities.
• Coordinate and provide technical governance for high-urgency cases and on-call escalations, ensuring fast, accurate decision-making and minimal service impact.
• Interface with third-party vendors (3PPs) for escalations, defect resolution, and solution optimization.
• Contribute to operational maturity by defining best practices, technical guidelines, and knowledge-sharing materials.
• Produce clear technical documentation, reports, and stakeholder communications to support transparency and informed decision-making.

What You Will Bring

• Bachelor's degree in Telecommunications, IT Engineering, or a related field.
• 2-3 years of relevant experience in Network/IP Security Operations, with a strong focus on complex environments and advanced troubleshooting.
• Strong hands-on expertise in IP Security technologies and network security architectures.
• Proven experience with multi-vendor firewall and security platforms (e.g., Juniper SRX, F5, Fortinet, and Palo Alto).
• Solid understanding of telecom-grade networks and service provider security challenges.
• Excellent analytical and problem-solving skills, with the ability to operate effectively under pressure.
• Strong communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Very good command of the English language.
• Demonstrated ability to drive technical decisions, influence outcomes, and ensure alignment across operational, engineering, and vendor teams.

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Egypt (EG) || Cairo

Req ID: 792621