Job Description

Job Title

BMS/NOC Engineer

Job Description Summary

Job Description

• Monitor and respond to facility alarms and events through BMS, EPMS, AMS, and other monitoring platforms,

ensuring timely escalation and incident management.

• Manage service requests, incidents, and work orders, ensuring accurate logging, tracking, and closure in

accordance with ITIL and service management processes.

• Act as the central communication and coordination point for operational issues, maintenance activities, outages,

and major incidents between site teams, vendors, and clients.

• Maintain operational records and reporting, including shift logs, incident reports, maintenance schedules, system

performance data, and audit documentation.

• Support operational continuity and service excellence by monitoring SLA compliance, coordinating escalations, and

driving adherence to established procedures and service standards.

INCO: “Cushman & Wakefield”