Job Description

BMS Service Manager

VIGO Recruitment is partnering with a market-leading BMS company to appoint a skilled and experienced BMS Service Manager This critical role involves managing a team of BMS engineers, ensuring service excellence, and driving the operational and commercial success of the service department. The position offers an excellent opportunity for a driven professional to lead a high-performing team and contribute to exciting projects across London

Your Role

As a BMS Service Manager, you will oversee the delivery of maintenance and service contracts, ensuring customer satisfaction and operational efficiency. Responsibilities include:

• Leading, mentoring, and managing a team of BMS service engineers.
• Overseeing the delivery of planned preventative maintenance (PPM) and reactive service works to meet SLA agreements.
• Developing and implementing service strategies to maximise operational and financial performance.
• Acting as the main point of contact for key clients, maintaining strong relationships and ensuring satisfaction.
• Managing resources effectively, including scheduling, training, and recruitment.
• Reviewing and approving engineer reports, ensuring accuracy and quality.
• Collaborating with the sales and project teams to identify and implement service opportunities.

Key Responsibilities

• Team Leadership:
• Lead and motivate the service team to deliver exceptional performance.
• Conduct regular appraisals, identify training needs, and support professional development.
• Resolve escalated customer and team issues, ensuring prompt and effective solutions.
• Operational Management:
• Monitor and optimise engineer utilisation and efficiency.
• Ensure all service activities comply with health and safety regulations.
• Manage the preparation and submission of service reports and documentation.
• Commercial Oversight:
• Track service revenue and costs, ensuring profitability.
• Identify opportunities to upsell service offerings and improve client retention.
• Oversee contracts, ensuring accurate invoicing and cost control.

The Ideal Candidate

• Extensive experience in the BMS industry, including hands-on service and team management experience.
• Strong technical knowledge of BMS systems, ideally including Trend, Tridium, or Siemens.
• Proven leadership skills with a track record of managing and developing teams.
• Excellent communication and organisational skills.
• A results-driven mindset with a focus on customer satisfaction and operational efficiency.
• Valid UK driving licence and willingness to travel as required.

What’s on Offer

• Highly competitive salary in the range of £60K to £75K.
• Performance-related bonus scheme.
• Comprehensive benefits package, including health insurance and pension.
• Company car allowance or access to an EV scheme.
• Opportunities for ongoing training and career development.
• 25 days holiday (plus bank holidays).

This is a fantastic opportunity for a passionate and experienced professional to lead a thriving service department within a dynamic organisation.

Get in touch with VIGO Recruitment today to explore this incredible role!