People Dynamics

BMC Helix ITSM Engineer - 6 Months

People Dynamics  •  Doha, QA (Onsite)  •  3 months ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Key Responsibilities:

  • Provide 2nd/3rd line support across Incident, Problem, Change, CMDB, Asset, and Request modules.
  • Troubleshoot defects, performance issues, integrations, and access controls.
  • Configure and customize forms, workflows, approvals, notifications, and business rules.
  • Develop automations and REST/SOAP integrations with enterprise systems.
  • Support upgrades, patches, deployments, and ensure upgrade-safe configurations.
  • Maintain CMDB data quality, reconciliation rules, and discovery integrations.
  • Document configurations and support continuous improvement initiatives.

Requirements:

  • Degree in Computer Science or related field.
  • Experience with BMC Helix/Remedy platform support and customization.
  • Knowledge of ITIL v4 practices.
  • Strong analytical, troubleshooting, and communication skills.
People Dynamics

About People Dynamics

People Dynamics is an integrated HR solutions company set up by a group of HR practitioners with significant global experience and achievements. We have the capabilities and a proven track record of having designed HR solutions around global best practices while keeping the right local flavour and delivering the most desirable results for our clients.

Currently, People Dynamics services clients in Qatar, Oman, Kuwait, Jordan, Maldives, Kenya, Tanzania, Myanmar and Indonesia.

If you are looking for practical solutions for your HR needs and a service provider with global expertise and strong local roots, we will be glad to be of assistance. Our range of services are spread across 5 lines of business

Executive Search

Senior and Middle Management Search

General Staffing / Professional Staffing/ Outsourcing

Human Resources Consulting

Qatarization

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Doha, QA
Year Founded
2007
Website
ppldynamics.com
Social Media