Job Description

1. Provides general production support:
   
   • Monitor daily production performance and inventory levels as assigned.
   • Conduct data and trend analysis to identify areas of improvements.
   • Triage daily production issues. Recommend and implement interim workarounds.
   • Recommend solutions and/or corrective actions for issues that are brought to the attention of the unit.
   • Create and update operational workflows and documentation.
   • Process Access Management requests.
   • Perform audits as assigned.
   • Support production activities as assigned.
2. Assist on production changes/fixes and small project implementations:
   
   • Plan and coordinate activities related to the implementation of new desktop applications.
   • Participate on writing system change requirements. Develop test scenarios and test cases, generate test data, execute test cases and review results for approval to production.
   • Act as liaison with internal customers to facilitate changes or improvements needed to correct problems or improve servicing.
3. Assist on medium and large project implementations as assigned:
   
   • Develop training material and conduct training and presentations.
   • Assist with testing and testing activities
4. Performs all other miscellaneous responsibilities and duties as assigned or directed.

1. Bachelor's degree and two years related work experience or equivalent combination of education and work experience
2. Effective analytical skills
3. Effective verbal and written communication skills
4. Experience in developing reference and training documentation.
5. Basic working knowledge of Microsoft Office applications including but not limited to Word, Outlook/Email, Excel, and PowerPoint.