Job Description

1. Provides general production support:

• Monitor daily production performance and inventory levels as assigned.
• Conduct data and trend analysis to identify areas of improvements.
• Triage daily production issues. Recommend and implement interim workarounds.
• Recommend solutions and/or corrective actions for issues that are brought to the attention of the unit.
• Create and update operational workflows and documentation.
• Process Access Management requests.
• Assist with audits.
• Support production activities as assigned

1. Assist on production changes/fixes and small project implementations:

• Support testing activities to include writing requirements-based test scenarios and test cases, generate test data, execute test cases and review results for approval to production.

1. Assist on medium and large project implementations as assigned:

• Develop training material and conduct training and presentations.
• Assist with testing and testing activities.

1. Performs all other miscellaneous responsibilities and duties as assigned or directed.

Qualifications

1. Bachelor's degree and one year related work experience; or an equivalent combination of education and related work experience.
2. Effective analytical skills
3. Effective verbal and written communication skills
4. Experience in developing reference and training documentation.
5. Basic working knowledge of Microsoft Office applications including but not limited to Word, PowerPoint, Excel, and Outlook/Email

Job Summary

Pay Range: $53,000 - $99,000

Note: Individuals typically begin between the minimum to middle of the pay range

Produce and analyze claims inventory reports, determine trends, identify issues and recommend corrective actions and process improvements. Facilitate implementation of small system projects by contributing to requirements, participating on the development of test scenarios, executing test cases, and supporting documentation and training activities. Develop the knowledge and skills required to assist on medium to large project implementations.