OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

The AV Technician serves as the primary technical expert responsible for the support, operation, maintenance, and optimization of enterprise audiovisual (AV), unified communications, and event production technologies. This role provides advanced troubleshooting and escalation support for complex AV systems, collaboration platforms, and integrated technology environments while ensuring exceptional service delivery across conference rooms, executive briefing centers, training facilities, production studios, auditoriums, and hybrid meeting spaces.

The position plays a critical role in the planning and execution of executive events, live broadcasts, webinars, town halls, and hybrid productions by delivering end-to-end technical support, coordinating with stakeholders and vendors, and ensuring flawless event experiences. The Senior AV Production & Collaboration Engineer partners closely with Engineering, IT, Facilities, Project Management, and business teams to maintain operational excellence, improve system reliability, support technology initiatives, and drive continuous service improvement across the organization.

KEY RESPONSIBILITIES:

ESSENTIAL CRITERIA:

• 5+ years of experience supporting enterprise AV, unified communications, collaboration technologies, or live event production environments.
• 3+ years of hands-on experience operating and troubleshooting professional audio, video, streaming, broadcast, and presentation systems.
• Proven experience supporting executive-facing events, including town halls, webinars, broadcasts, large meetings, and hybrid event productions.
• Experience troubleshooting complex AV systems, including DSPs, control systems, audio/video signal flow, AV-over-IP technologies, conferencing systems, and room control platforms.
• Experience supporting collaboration technologies such as Microsoft Teams Rooms, Zoom Rooms, Webex, Google Meet, or similar enterprise communication platforms.
• Experience with AV system installations, commissioning, testing, room acceptance, and operational turnover activities.
• Demonstrated experience performing root cause analysis, incident resolution, preventive maintenance, and continuous improvement initiatives.
• Experience managing AV equipment inventories, asset lifecycles, vendor relationships, warranty repairs, and manufacturer RMAs.
• Experience creating and maintaining technical documentation, knowledge base articles, standard operating procedures, and Run of Show (ROS) documentation.
• Experience mentoring junior technicians and providing technical leadership in a fast-paced support environment.

DESIRABLE CRITERIA:

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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