Rivers Casino Philadelphia

Black Card Lounge Supervisor (Full-Time) - Restaurant

Rivers Casino Philadelphia  •  Pittsburgh, PA (Onsite)  •  7 days ago
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Job Description

We are looking for a Restaurant Supervisor to join our team and help lead our front-of-house operations. The ideal candidate is an leader who is passionate about providing exceptional guest experiences, thrives in a fast-paced environment, and is skilled at managing a diverse team. This role is crucial to our success, as you'll be responsible for ensuring smooth shifts, high service standards, and a positive atmosphere for both our guests and staff.

Key Responsibilities:

  • Team Leadership: Supervise, train, and motivate front-of-house staff, including servers, hosts, and bussers.

  • Operational Management: Oversee daily restaurant operations during shifts, including opening and closing procedures, cash handling, and inventory management.

  • Guest Experience: Ensure all guests receive prompt, friendly, and exceptional service. Address and resolve any guest concerns or complaints in a professional manner.

  • Quality Control: Maintain high standards of cleanliness, food quality, and service.

  • Staffing: Assist with scheduling, performance reviews, and new employee onboarding.

  • Compliance: Ensure compliance with all health, safety, and hygiene regulations.

Qualifications:

  • Proven experience as a restaurant supervisor, assistant manager, or a similar leadership role in the food and beverage industry.

  • Strong leadership and communication skills.

  • Excellent problem-solving abilities and a calm demeanor under pressure.

  • Knowledge of restaurant management software (e.g., POS systems).

  • Ability to work flexible hours, including evenings, weekends, and holidays.

  • A passion for the hospitality industry and a commitment to teamwork.

Rivers Casino Philadelphia

About Rivers Casino Philadelphia

Our team would tell you that it’s a fact: Rivers Casino Philadelphia is the best place to work in Philly. It is no secret as to why our team has voted Rivers Best Place to Work and Top Workplaces 9 times since opening including most recently in 2021. Rivers Casino Philadelphia puts our Team Members first. We may not all be mathematicians, but we know the formula for success:

Happy Team = Happy Customers = Success

Our focus is on our Team. We provide the building blocks for a sustainable and rewarding career by creating a fun environment, providing opportunities to learn and develop, listening and taking action on team suggestions, showing appreciation, and, above all, always acting with integrity.

Industry
Arts & Entertainment
Company Size
201-500 employees
Headquarters
Philadelphia, Pennsylvania
Year Founded
2010
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