Job Description

Wages are $20.00/hour.

Qualifications

Position: Bistro Supervisor
Reports To: Bistro Manager / Director of Food & Beverage
FLSA Status: Non-Exempt

The Bistro Supervisor supports the Courtyard by Marriott brand experience by ensuring an inviting, efficient, and guest-focused environment within the Bistro. This role oversees the daily shift operations, ensuring high-quality food and beverage preparation, timely service, and adherence to Marriott brand standards. The supervisor also assists the Bistro Manager with team development, inventory, and overall operational excellence.

Core Responsibilities

• Support the hiring, onboarding, and continuous training of Bistro team members in alignment with Marriott service culture and brand expectations.
• Ensure all food, beverage, and service standards meet or exceed Courtyard by Marriott guidelines, including product quality, presentation, and cleanliness.
• Oversee shift operations, maintain workstations, monitor food and beverage stock levels, and provide direct support to associates as needed.
• Maintain compliance with all health, sanitation, and safety standards, as well as Marriott and property-specific policies.
• Create and adjust team schedules based on business levels, guest demand, and forecasted occupancy.
• Assist with inventory and place orders for food, beverages, and supplies to ensure proper stock and product consistency.
• Foster a positive, guest-first environment in accordance with Marriott’s “Service So Memorable” standards.

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills.
• Professional demeanor with a strong work ethic, self-motivation, and commitment to brand service excellence.
• Reliable attendance and adherence to scheduled shifts.
• Flexibility to work mornings, evenings, weekends, and holidays based on business needs.
• Ability to multitask, remain organized, and maintain composure in a fast-paced Bistro environment.
• Strong leadership skills with the ability to coach, direct, and positively motivate associates.
• Ability to establish strong working relationships while maintaining confidentiality for both guests and staff.
• Strong problem-solving skills and the ability to make effective decisions during peak business periods.
• Comfortable using POS systems, ordering platforms, and Marriott technology tools.
• Knowledge of food safety, beverage service, and alcohol service guidelines (state and Marriott requirements).

Physical Requirements

• Ability to stand and walk for extended periods of time throughout the shift.
• Ability to safely lift and carry up to 30 pounds.
• Frequent bending, reaching, grasping, pushing, pulling, and repetitive motions.
• Ability to work in environments with varying temperatures (kitchen, storage, service areas).
• Exposure to food and beverage odors.