Job Description
Bistro Service Assistant - Full Time
Department: Administration
Employment Type: Full Time
Location: Carlisle
About Us
Build something exceptional, with us...
Our ambition is clear and openly bold.
Armstrong Watson is on a journey to more than double our turnover by 2030, through disciplined organic growth, the attraction of outstanding talent, and the selective acquisition of like‑minded firms.
But growth alone is not the goal.
Reputation is.
And reputation is earned, not inherited.
Our strategic intent is simple to say and hard to deliver.
To become the most respected adviser to privately owned businesses in the North and the UK.
The firm business owners talk about.
The firm lawyers and bankers recommend without hesitation.
To achieve this, we are building the best Accounting and Financial Advisory firm to deal with, not just in the North, but across the UK. Exceptional service, deep expertise, trusted relationships, and absolute reliability define everything we do. These are not slogans; they are standards we hold ourselves to every day.
At our core, we exist for one reason, to help our clients achieve prosperity, a secure future, and peace of mind.
This strategy sets the direction.
Our people, our values‑led culture, and our standards will deliver it.
We are looking for people who want more than the next job. People who care deeply about:
- Standards and professionalism
- Doing work they are proud to put their name to
- Building long‑term client relationships
- Being part of a firm with real momentum and intent
If you want to grow with a business that is ambitious, values‑driven, and serious about excellence, Armstrong Watson offers opportunity and expectation in equal measure.
What you will find here:
- A firm with clear direction and momentum
- Clients who value advice and relationships
- Colleagues who care about doing things properly
- A culture built on Passion, Trust, Humanity and Honesty
- Genuine opportunity to shape your career as the firm grows
This is our moment, and our vision is clear, to build something genuinely remarkable.
The Role
The hours of work are Monday to Friday, 08:30 - 17:00, with an hour unpaid lunchbreak on each working day. This equates to 37.5 hours per week.
The main elements of this role will include:
- Taking food and drink orders from colleagues and the general public
- Serving meals, snacks and drinks as required whilst delivering outstanding customer service
- Handling transactions from and using the AW Bistro App
- Having good knowledge of the menu items, making recommendations where necessary, and answering customer queries confidently
- Ensuring the Bistro is clean and tidy at all times
- Restocking items within the Bistro as necessary throughout the day
- Adhering to relevant food hygiene and health and safety regulations at all times
- Performing additional duties as requested by the Head of Operations as and when required
Please note that we will not be accepting candidates from agency suppliers in connection with this vacancy.
The Candidate
In order to fulfil the responsibilities of the position, we would like candidates to have:
- Exemplary communication skills, both written and verbal
- Experience of delivering first-class customer service to the general public
- Previous experience of working in the hospitality sector
- A good understanding of food hygiene and health and safety regulations
- Basic IT skills, and be confident when using technology (such as appliances, ordering apps, and tills)
- Excellent organisation and prioritisation skills
- A friendly manner when liaising with any colleague / visitor / client and ensuring they are made to feel comfortable when visiting Armstrong Watson premises
The Benefits
In return for your hard work helping us shape our future growth and development; we will provide a competitive salary and a positive benefits package which includes:
- Salary Sacrifice Employer Contribution Pension Scheme including Life Cover (4x salary) and Income Protection
- Competitive Annual Leave entitlement & Annual Leave Purchase Scheme allowing you to buy up to 5 additional days annual leave each year
- Smart Working Policy, giving you the ability to balance home and remote working
- Health Shield Cash Plan (cash back on a range of Health benefits and discounts on holidays, fashion and entertainment)
- Employee Assistance Programme (24/7 confidential support for wellbeing and health)
- Paid flu jabs and eye tests
- Introductory Commission Scheme (financial reward if you refer a new client)
- Employee Referral Scheme (financial reward if you refer new AW colleagues) enabling you to claim up to £2,500 for each referral
- Investment towards Continuous Professional Development (CPD), which includes access to comprehensive training courses and materials
- Paid professional membership fees
In addition to all the benefits you would expect from an award winning employer, you will be given the utmost encouragement and support to develop your career further.
When you're with us... we're with you.
