Job Description

Position Summary:

The Bistro Busser position involves a combination of bussing, bar support, and food running, ensuring an exceptional experience in a casual/contemporary restaurant and nightclub/lounge setting. The Bistro Bus/Back will have shifts in Bistro 101, B-Side Lounge, or both. The Busser must maintain a professional, polished demeanor, anticipate guest needs, and work closely with the bar and service teams to uphold the venue's standards of excellence.

Essential Functions:

1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
2. Perform responsibilities in accordance with all Company standards, policies, and procedures.
3. Maintain in-depth knowledge of all food and beverage offerings to be able to explain the menu to guests with confidence and make recommendations.
4. Follow the steps of service as outlined by the department on a consistent basis.
5. Deliver food and beverages promptly, ensuring correct orders and presentation.
6. Clear tables and bars of dirty dishes and glassware following the prescribed method.
7. Provide attentive, friendly, and personalized service throughout the dining experience.
8. Maintain an organized and clean work area, including the dining room, back bar, and service stations.
9. Anticipate guest needs and address any concerns or requests in a timely manner.
10. Communicate effectively with kitchen staff to ensure smooth service and accurate orders.
11. Adhere to all health, safety, and sanitation standards.
12. Assist with setting up and breaking down the dining area as assigned.
13. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.

Qualifications

Required Qualifications:

1. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. Must be able to speak, read, and write fluently in English.
2. One (1) year of experience in gourmet, contemporary dining, high-volume restaurants, and cocktail lounges and/or nightclubs.
3. Must be at least 18 years of age.
4. Must possess or obtain a Responsible Beverage Service State Certification.
5. Must possess or obtain a California Food Handler Certification.
6. Ability to handle a flexible work schedule, working weekends, holidays, and all shifts.

Physical Requirements:

This job has the following physical requirements:

1. Dexterity: full use of arms and hands to hold, grab, pick up objects up to 7 hours/ day 88% of shift
2. Standing: unassisted up to 7 hours/day for 88% of the shift
3. Walking: up to 7 hours/day for 88% of the shift
4. Bending: 2 hours/day for 25% of the shift
5. Twisting: 2 hours/day for 25% of the shift
6. Climbing: including ladders, less than 1 hour/day for 13% of the shift
7. Kneeling: 1 hour/day for 13% of the shift
8. Squatting: 1 hour/day for 13% of the shift
9. Carrying: full trays of food & beverages overhead- up to 25 lbs. for 2 hours/day for 25% of the shift
10. Lift/Carry/Pull: up to 50 lbs. up to 1 hour/day for 13% of the shift
11. Push: up to 100 lbs. using a pushcart up to 1 hour/day for 13% of the shift
12. Reaching: above the shoulders with the use of arms for 1 hour/day for 13% of the shift

Work Conditions:

Work is typically in an area that may be unusually hot, cold, noisy, and may contain second-hand smoke. Work may be performed in small areas with a 3 ft. wide access. These tasks include the maintenance and care of the assigned area. Work may entail trained chemical usage. Constant contact with fellow Team Members and Guests.

Pay Rate

$19.50/Hour