Essential Job Functions:
Maintain knowledge on menu offerings in order to effectively answer questions and take food and beverage orders
Anticipate guests’ needs and respond promptly, maintaining positive guest relations at all times
Computes bill and accepts payment, tracks sales receipts, ensures tips are reported properly for tax processing in MICROS system.
Clears and cleans tables; resets counters and tables
Maintains bar by keeping area clean and fully stocked
Inventories food, supplies and equipment weekly and communicate low inventories as needed
Ensure complete knowledge of all liquor, beers, wine and non-alcoholic selections and correct preparation and service of all offerings
Prepare and serve food courses and alcoholic beverages to guests
Ensure knowledge of Starbucks menu and execution of all Starbucks beverages
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Complete closing duties, including restocking items, cleaning the bar and Starbucks areas and set up for the morning shift
Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing between 20-25 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. Qualifications, Job Knowledge, Experience, Skills, Abilities
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to communicate verbally and effectively with guests and co-workers • Ability to handle cash/credit transactions
Basic knowledge of food & beverage preparations, service standards, guest relations and etiquette
Basic knowledge of service of various alcoholic beverages • Complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. Minimum of 18 years of age to serve alcoholic beverages
Able to work a flexible work schedule that includes but it is not limited to rotating shifts, evenings, weekends and holidays
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
