Work at Home
Job ID
13453
Job Category
Operations
Language Requirement
English
Description
To grow and develop our team, we are looking for proactive colleagues with a competitive spirit and driven by results to join our growth path within the team.What we offerInternational corporate culture based on work-life balance * Stimulating work environment that fosters interpersonal relationships and encourages collaboration among colleagues * Continuous training and performance evaluations with recognition of effortGrow at Transcom as a Junior Reporting Analyst at our Tirana office!The JRA is directly responsible for managing these tasks:Take your analytical skills to new heights through deep data analysis.Work with reports from various internal and external applications.Support optimization and integration processes.Play a key role in the billing process, ensuring data validity and accuracy.Manage reporting and billing needs.Administer internal systems and handle global reporting requests.Qualifications and SkillsA degree is considered a preferential requirement * Analytical skills required to evaluate results and make data-driven decisions based on facts and figures * Excellent knowledge of English (B2 level or higher). (Knowledge of Italian is an advantage). * Excellent knowledge of Google Sheets and Excel.About TranscomTranscom is one of the leading global customer experience companies, providing customer care, sales, technical support, and credit management services through our vast network of contact centers and work-at-home agents. We are 30,000 customer experience specialists in 90 contact centers across 25 countries, delivering services in 33 languages to international brands across various industry verticals. At Transcom, we take our commitments to clients and to ourselves seriously. Every day we welcome new talent, nurturing their potential to meet the skills of the future. We are relentless, team players, and supportive of one another. Incurable optimists, we drive change within our teams and the communities where we operate. That is who we are at Transcom. You are welcome, right from the first moment, just as you are. There is no limit to what we can build together.Sounds interesting? Then we would love to hear from you!Send us your CV along with a personal introduction!
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services.
Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down.
