Job Description

Founded in 2009, DNAnexus is the enterprise orchestration platform for precision health. A pioneer in cloud-based omics and purpose-built bioinformatics for life sciences, DNAnexus helps customers contextualize, orchestrate, and federate multiomic and real-world data to derive actionable insights and accelerate the journey from sequence to scientific breakthrough. DNAnexus accomplishes this through its compliance-first, AI-enabled platform, equipped to handle extreme scale and complex data processing for genomics, multiomics, and beyond. For more information, visit www.dnanexus.com

Who We Are

We are scientists, engineers, cloud experts, compliance specialists, and thought leaders dedicated to the acceleration of scientific discovery and better healthcare for all. The work we do enables the world’s most important breakthroughs in health sciences, the development of life-saving cures, and secure access to the data required for discovery. We are a passionate group constantly providing innovative solutions for our partners as they shape the future of healthcare.

We are a team of deep scientific and computation experts dedicated to helping our partners succeed in their worthy ambitions. We are enthusiastic about innovation and solving complex challenges to empower our Customers to experience more “Aha!” moments. Our team is growing and we’re looking for leaders who share our passion for making an impact.

Responsibilities

This is an exciting opportunity to join DNAnexus as a Bioinformatics Scientist within our Global Care organization. As a Bioinformatics Scientist, you will be responsible for increasing our Customer’s utilization of DNAnexus technology solutions. You will do this by providing scientific and technical support, equipping customers with the information / tools required to address their healthcare challenges

You’re a problem solver who is:

• passionate about helping the global community tackle today’s bioinformatics and healthcare data challenges
• a team player
• willing to participate on Weekend On-Call Emergency duty (approximately once per six weeks)
• a critical thinker leveraging your problem-solving skills to analyze, define, and solve complex Customer scientific and technical concerns
• personable and responsive sharing your high technical expertise to our Customers
• able to develop strong interdepartmental collaborations to ensure Customer satisfaction and success
• passionate about fostering Customer relationships
• understand Customer needs and effectively assist with product-related inquiries
• proficient in troubleshooting technical and scientific challenges and providing high-quality resolutions to Customers in a timely manner
• able to develop and maintain internal and Customer-facing product assets (such as online documentation, FAQs, videos, etc.)
• experienced in managing Customer engagements cases and providing feedback to the partner departments for continuous improvements in the Customer experience

Qualifications

• Degree in bioinformatics, software engineering, or related biotechnology field or equivalent experience.
• Fluency in at least one programming language (Python, BASH, C++, Java, etc.)
• Solid understanding of the concepts of genomics and molecular biology
• Solid understanding of NGS and its application
• Exceptional analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong ability to work with cross-functional teams to identify and solve customer-related issues
• Thrives in a fast-paced, team-oriented environment
• Dedicated to providing outstanding customer service
• 1-2 years experience in a customer-facing role is strongly preferred
• Hands-on experience with handling and resolving complex technical issues
• Experience with customer relationship management (CRM) software (preferably, Salesforce) is strongly preferred
• Highly proficient in the use of office products such as Google Docs, Google Sheets, and Google Slides
• Familiarity with cloud infrastructure, such as AWS or Azure

Desired Skills

Below are the skills that are highly desirable, but are not required. DNAnexus will provide the necessary training to qualified candidates:

• Knowledge of secondary or tertiary analysis tools and pipeline tools/development for NGS workflows
• Experience with Docker/Kubernetes
• Experience with WDL

Additional Information

Based in Mountain View, California, DNAnexus is experiencing rapid growth and is searching for the best talent to join our team. We recently completed a $200 million financing round to advance our growth globally to further serve leading healthcare and life science organizations. Key investors include Google Ventures, Perceptive Advisors, Northpond Ventures, TPG Biotech, and Foresite Capital.

DNAnexus will provide the necessary support to enable the ideal candidate to work remotely within the Czech Republic.