Job Description

Position Summary

Responsible for providing exemplary guest service by verifying bingo prize payouts and maintaining the pace of bingo games.

Essential Functions

• Maintains banks, collects monies, verifies prize payouts, and balances entire session.
• Calls and maintains pace of bingo games.
• Verifies prize payouts and distributes money to individual agents.
• Collects admissions and agents’ money and integrates into own bank.
• Issues and returns papers to agents with accuracy and attention to detail.
• Introduces bingo games. Provides information regarding games, rules, prizes, etc.
• Operates electronic bingo equipment, performs general equipment maintenance, and reports malfunctions to management.
• Identifies irregularities in play and notifies supervisor.
• Inventories pets, programs, coupons, general office supplies, and processes requisitions to supply such.
• Must be able to work all major holidays, including weekends for bingo events.
• Performs all duties in accordance with Chinook Winds customer service standards.
• Maintains general appearance of Bingo area.
• Receives complaints/compliments and reports to supervisor.
• Answers telephone calls and gives information to callers.
• May assist with promotional drawings, including announcements over the microphone. Prepare outgoing mail in answer to information requests.
• Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Provides input or recommendations for improvements and changes in processes or services.
• All other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 OR OLDER

Competency Statements

Communication Skills- Ability to communicate effectively with others verbally.

Customer Oriented- Ability to take care of the customers’ needs while following company procedures.

Enthusiastic- Ability to bring energy to the performance of a task.

Interpersonal - Ability to get along well with a variety of personalities and individuals.

Education

High school diploma or GED preferred.

Experience

Six months cash handling or sales experience.

Bingo experience preferred.

Certificates & Licenses

Must obtain a Siletz Tribal Gaming License.

Other Requirements

Demonstrated ability in basic mathematical calculations.

Physical Demands

• Stand Constantly
• Walk Constantly
• Sit Occasionally
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Frequently
• Crawl Not Applicable
• Squat or kneel Occasionally
• Bend Occasionally

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Not Applicable
• Over 100 lbs Not Applicable

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Not Applicable

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated effects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.