Job Description

Job Location: 320 Chenango - Binghamton, NY 13901
Position Type: Full Time
Salary Range: $70,000.00 - $75,000.00 Salary/year
Travel Percentage: NegligiblePosition Title: Overnight Program Manager
Reports to: Binghamton Program Director
Location: 320 Chenango - Binghamton
Position: Full-Time
Salary Range: $60,406 - $62,000
Exempt/Non-Exempt Status: Exempt
Description
Make a difference in a family’s life!
Volunteers of America Upstate New York’s continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives.
Housing and Shelter Services Program Manager, NY
Volunteers of America Upstate New York is seeking a passionate and dynamic human services professional to join our leadership team. The Program Manager/Senior Case Manager will play a critical role in advocating for and supporting vulnerable individuals and families, including homeless individuals and families, low-income individuals, veterans, and those who have been previously incarcerated. This role involves direct service delivery as well as overseeing the operations and staff within our Binghamton programs, ensuring high-quality services and positive outcomes.
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JOB DUTIES AND RESPONSIBILITIES
- Assist the Program Director in managing and overseeing the day-to-day operations of our Binghamton-based programs.
- Support the Program Director with oversite of the Binghamton programs including onboarding, training and ongoing support for a team of Case Managers and Resident Assistants to ensure trauma informed and person centered supportive services are provided in the programs
- Provide leadership, supervision, and support to a dedicated team of case managers and direct service staff. Ensure proper scheduling and reporting to meet program goals
- Deliver direct program services to clients, including case management, housing assistance, and referrals to community resources.
- Maintain accurate records for all program participants in accordance with VOA guidelines and relevant regulatory, agency and funding source standards.
- Availability to work evenings and weekends as applicable to the department’s environment.
- Respond to and provide support for crisis and other urgent matters in the programs.
- Work closely with community partners, local government agencies, and other service providers to coordinate care and improve service delivery
- Other duties as requested to benefit client and programs
- Other responsibilities as assigned.
EXPERIENCE AND EDUCATION QUALIFICATIONS
- Bachelors Degree in a Human Services field or 5 years experience working in a human services position
- Minimum of three years experience managing staff preferred
- Strong organization and written and verbal communication skills
- Knowledge of best practices in homeless services
- Availability to work evenings and weekends when required and respond in person to emergency situations
- Ability to pass criminal background check
- Experience using Outlook, Word and Excel
- NYS Drivers License
- COVID 19 Vaccination
VOA provides comprehensive benefits for eligible employees including:
- Competitive Pay
- Paid Time Off
- Health, Dental, Vision Insurance
- Company Paid Life & LTD Insurance
- 403(b), & more!
Volunteers of America is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.