Job Description

I am currently seeking a Billings and Benefits Officer in Basildon. The purpose of this post is to administer all aspects of Council Tax billing, up to and including the issue of the bill and Housing Benefit and Local Council Tax Support assessment, ensuring a high standard of quality and accuracy of work.

Duties of the successful Billings and Benefits Officer:

• Day-to-day administration of Council Tax billing and benefits processes, whilst seeking to promote efficiency and continuous improvement
• Interpretation of Council Tax and Benefits legislation, ensuring that processes and decisions apply in accordance with law and policy guidelines
• Administer the Local Council Tax Support Scheme in accordance with local policy and guidelines
• Respond to requests from customers for clarification of decisions, providing statements of reasons, correcting any errors discovered and reconsidering any decisions where appropriate

The experience the successful Billings and Benefits Officer will bring:

• Demonstrable experience of working in a benefits section or in a similar environment dealing with income-related assessments
• A good working knowledge of Council Tax and Housing Benefits law and procedures
• Experience of customer/public contact demonstrating good communication and interpersonal skills
• Experience of accurately maintaining and interpreting personal and financial data

If interested in this Billings and Benefits Officer vacancy, please apply/ contact Holly @ Empro Group.