Job Description

Segra is searching for a qualified and experienced Billing Transformation Data Analyst to join us in a full-time capacity.

Location Requirement:
This work arrangement for this role is a hybrid position, requiring three (3) days in the office, with flexibility to work remotely two (2) days each week.

The Billing Transformation Data Analyst will need to be detail-oriented and analytical. The incumbent will be responsible for analyzing billing data, ensuring accuracy in customer invoicing, and supporting revenue assurance initiatives. The incumbent will also assist others on the team who work closely with cross-functional teams, including IT, Finance, and Customer Service—to identify and resolve billing discrepancies, automate reporting processes, and optimize billing system performance.

The Billing Transformation Data Analyst will also assist with ensuring billing is processed accurately, as necessary, supporting the members of the Billing Transformation team. This position will assist others on the team with the design, development, implementation, and execution of processes related to the analysis of all billing.

Required Skills:
• Minimum of 2 years of experience in data analytics, and Telecommunications systems and business practices.
• Bachelor’s degree in business/information systems or another technical/analytical field or equivalent experience required.
• Strong proficiency in SQL for data extraction, manipulation, and reporting is required.
• Ability to understand work with a billing platform or similar system, understand system processes, and query language is required.

Preferred Skills:
• Effective organizational skills.
• Exceptional written and verbal communication skills with a strong ability to communicate with multiple leaders and levels of the business, with strengths in communicating results.
• Strong problem-solving and analytical skills with high attention to detail are essential.
• The ability to meet pressured deadlines and prioritize competing priorities.
• Ability to comprehend technical product structures in various formats.
• Preferred tools include Power BI, Alteryx, Tableau, and MS Access.

About Segra:
Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful.

Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $47,670 - $59,535

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.