Job Description

This is a Billing Support Advisor role, with a twist! Ideal for curious individuals who love to learn!

In the first 60 days, you will work as a Billing Support Advisor – where you help others solve their account and billing issues – after 45-60 days you will be upskilled as a Technical Support Advisor! Twice the learning and training opportunities, twice the exposure resulting in accelerated exposure and growth.

We are actively seeking full-time agents to work from home and deliver excellent billing and technical customer service on behalf of our client – a world leader in technology and innovation.

As a Billing and Technical Support Advisor, you will be supporting our client’s customers as a first point of contact and resolving their account and billing issues and thereafter any technical issues with their devices. We will rely on you to actively listen to our clients’ customers, use your technical experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.

In this role, you will be there to help customers with their billing and account issues, but after 45-60 days you will also provide technical support. You will be working independently from home and will be expected to collaborate with management and co-workers in a remote setting.

To be successful in this role, you should have the ability ensure call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and perform other duties as assigned.

COMPANYhas an exciting opportunity waiting for you, if you:

• Are you a problem solver who can patiently listen to, understand, and address complex customer issues

• Have strong people skills to build a genuine connection with a customer

• Can navigate multiple applications and research solutions with ease

• Love helping people and guiding them to the best solution for their issue

• Are excited by innovative technology

• Want to work with one of the world’s most recognized brands

• Provide calm conflict resolution and problem resolution for frustrated customers

• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers

• Can commit to 100% attendance for five weeks of paid training

We have a variety of schedules available which will include at least one weekend day, mostly Mid and Evening shifts (typically 9-hour shifts anytime between 10am – 10pm CST). There will be quarterly opportunities to receive new shifts based on customer needs (or more frequently if needed).

To meet our requirements, you should:

• Be at least 18 years or older

• Have a High School Diploma, or equivalent

• Be able to successfully pass a criminal background check

• Have at least six months of customer service experience

• Have high speed internet access meeting the following speeds: download = ≥10, upload ≥3, Ping ms <175 (no Wi-Fi or satellite internet, you must have ethernet connections)

• Preferably, have previous Contact Center and/or work from home experience

• Have strong computer knowledge, including ability to accurately type at least 30 wpm; familiarity with iOS and/or macOS, or comparable technology is preferred

• Have a workspace that can only be accessed by you during your work hours

• Be able to work independently with discipline and motivation to succeed in a virtual environment

• Have excellent English written and verbal communication skills

• Be courteous and friendly with a high degree of professionalism

• Thrive in a fast-paced work environment

• Live in one of the following states AL, AR, AZ, CO, CT, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

• We are currently NOT hiring in the following geographies:
• States: AK, CA, HI, MA, IL, MT
• Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland, MD – Montgomery County, WA – Seattle, Washington, DC.