Job Description

Billing Team Administrator

Business: Urban Planters

Location: Dudley or Rooksbridge

Full Time, 6 Month Fixed Term Contract

Urban Planters has been bringing homes and workplaces to life with plants since 1965. Over that time, we have evolved and grown alongside the many changes in the landscaping industry, building up a wealth of expertise along the way. We have 2,200 customers (from large National “Key Accounts” to smaller local accounts).

In this position you will work as part of a small team who are responsible for maximising cash revenue by ensuring as many contracts are issued payable invoices when due and dealing with all internal and external queries effectively to enable prompt payment by the customer.

Your key responsibilities would be:

• Respond to all internal and external customer communication received in the invoicing inbox in full within 48 hours, with a complete, professional and accurate response.
• Review and action all emails received in the accounts inbox within 24 hours by uploading all correct invoices to the relevant customer portals (amending work order or purchase order information as required to ensure prompt payment) or forwarding email to correct recipient.
• Chase credit note approval on ICABs system by assigned approvers, to help facilitate prompt resolution to customer queries.
• Review all contracts that have suspended billing for any reason except PO Expired and see if the invoicing can be released.
• Process any necessary manual billing, including pro-forma invoice requests received in the pro-forma inbox.
• Update commission spreadsheets with invoice numbers to enable Credit Control to check if payment has been received.
• Produce/update ad hoc reports as needed for specific customers.
• Review daily reports received detailing invoices and credits sent/not sent and send any unsent invoices manually by email.
• Update invoice/credit sent spreadsheet to maintain an accurate record of where invoices and credits have been sent.
• When required, respond and/or process all internal and external customer communication received in the po inbox to maximise unsuspended contracts.
• When required, chase purchase orders from customers where PO are due to expire or have expired to enable compliant invoices are issued to NO PO NO PAY customers.

Requirements

Experience & Skills Required:

• Attention to detail is essential to challenge and verify numbers.
• Experience of working in finance essential, and desirable to have experience of invoicing.
• Strong IT skills and confidence with Excel
• Flexible and able to operate in a continually changing environment and at a high level of workload.

Benefits

Benefits:

• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

As part of the Rentokil Initial business, Urban Planters has been bringing homes and workplaces to life with plants since 1965. We deliver our products and services using our national network of branches, spanning the length and breadth of the UK. This means we can offer the personalised service of a local business but with the standards and resources of a national organisation.

We now have a carbon negative business whose teams install planting in, on and around the building of the companies we partner with. We are happiest while we are landscaping, installing indoor planting schemes or maintaining the plants or grounds of our clients.

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