Job Description

Objective Under limited supervision the Billing Support Rep will serve as the day-to-day first line of contact for vendors, staff, clients, patients and guests, handling phone calls in addition to day-to-day office responsibilities to support the RCM billing team.

Essential Job Functions

· Management of inbound and outbound office correspondence:

- Inbound calls: handle or transfer to appropriate person, to include customer service calls for all US clients

- Inbound faxes: distribute to appropriate person or team

- Inbound mail: sort and scan to India teams

- Outbound mail: prepare through postage meter

- Support remote staff schedules with in-office needs/resources

· Support RCM billing team operations:

- Print and mail Epic-generated letters to patients

- Process correspondence that India has filtered/forwarded

- Process returned mail

- Lockbox management: research and approve/resubmit lockbox exceptions for deposit

- Scan vendor invoices and load checks for overseas Accounts Payable team to print

- Claim run process support

- Additional billing-related tasks identified operationally

Key Success Indicators/Attributes

· Knowledge of confidentiality and HIPAA compliance

· Individuals ideally understands Revenue Cycle Management and US healthcare billing

· Ability to prioritize and multi-task in a fast-paced, changing environment

· Demonstrate ability to self-motivate, set goals, and meet deadlines

· Good listening and ability to ask probing questions to help identify the patient’s issue/concern

· Demonstrate problem-solving skills and the ability to think critically to identify and implement appropriate solutions

· Strong attention to detail

· Ability to learn billing software (Epic)

· Maintain courteous and professional working relationships with employees at all levels of the organization.

· Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.

· Skill in operating a personal computer and utilizing a variety of software applications is essential.

Supervisory Responsibility

No

Work Environment

This job operates in the Denver office. This role routinely uses standard office equipment such as computers, phones, and postage equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

Days and hours of operation will generally be Monday-Friday, between 7:00 am to 4:30 pm, specific hours will be discussed prior to hiring.

Travel

No

Required Education and Experience

· Proficient computer skills

· Proficient Microsoft Outlook and Excel skills

· High School diploma or equivalent

· Experience in healthcare administration or related field is preferred

· Proven RCM experience and understanding of claim processing is a plus.

Preferred Education and Experience

N/A

Additional Eligibility Qualifications

N/A

Equal Employment Opportunity:

Omega Healthcare is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, protected veteran status, and genetic information, or any other basis protected by applicable law. Omega Healthcare also prohibits harassment of applicants or employees based on any of these protected categories.

Omega Healthcare makes reasonable accommodations when needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the job application, interview, or any other part of the hiring process, please contact Human Resources at employeerelationsus@omegahms.com.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employees may perform other duties as assigned.

Required Education and Experience

· Proficient computer skills

· Proficient Microsoft Outlook and Excel skills

· High School diploma or equivalent

· Experience in healthcare administration or related field is preferred

· Proven RCM experience and understanding of claim processing is a plus.